Apply on Employer Site

Amazon Web Services (AWS) · 1 day ago

Principal Security Customer Success Specialist, AWS Specialist and Partner Organization

San Francisco, CA

Full-time

Onsite

Lead/Staff

$181K/yr - $245K/yr

10+ years exp

Amazon Web Services (AWS) is a leading cloud platform, and they are seeking a Principal Security Customer Success Specialist to enhance customer engagement and drive adoption of security solutions. This role involves building relationships with enterprise customers, developing customer success strategies, and collaborating with cross-functional teams to ensure secure and compliant systems.

Artificial Intelligence (AI)Cloud ComputingConsultingSoftwareInformation TechnologyAgentic AIDevOpsWeb Development

H1B Sponsor Likely

Responsibilities

Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience

Understanding of modern application architectures (microservices, containers, serverless) and cloud computing

Experience with DevSecOps practices and tools

Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications

Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security

Develop and scale customer success programs through respective Security domain teams and partner success team

Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value

Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs

As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains

Track and analyze adoption metrics to measure effectiveness and identify areas for improvement

Develop governance frameworks for sustainable adoption at scale across domains

Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization

Drive customer advocacy through success story documentation and advocacy program participation

Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams

Analyze trends in customer requests and pain points to identify potential product improvements

Qualification

Security architectureIdentityAccess managementDevSecOps practicesCloud computingApplication securitySecurity operationsMicroservices architectureCryptographyCustomer engagementStrategic thinkingCommunication skillsTeam collaborationProblem-solvingMentorship

Required

10+ years of senior customer facing role experience

15+ years of leading complex, large-scale, IT, technical or engineering programs experience

Experience working with current technologies (especially cloud)

7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices