Brown & Company Jewelers · 1 day ago
Part-TIme Boutique Assistant/Service Department Associate
Buckhead, GA
Part-time
Onsite
New Grad, Entry LevelBrown & Company Jewelers is seeking a part-time Boutique Assistant/Service Department Associate to enhance the in-store experience. The role involves delivering exceptional customer service, managing boutique traffic, and assisting with various operational tasks to ensure a seamless customer experience.
BeautyFashionJewelry
Hiring Manager
Vicki Noto, PHR, SHRM-CP
Responsibilities
Deliver an exceptional welcome to clients and ensure outstanding hospitality throughout their visit
Manage the flow of boutique traffic to ensure that all clients are attended to in a timely manner
Assist the sales team with various activities to facilitate a seamless customer experience (running product, gift wrapping, beverage service, data capture, etc.)
Assist with CRM-related activities, including data entry and reporting
Oversee the general upkeep and appearance of the sales floor
Assist the service department when necessary
Assist in merchandising and display maintenance (e.g., understock organization, maintaining proper visual standards, wrap area stocking)
Develop an understanding and knowledge of products
Understand and comply with security and operational procedures (product handling, inventory control, etc.)
Uphold Brown & Co standards while projecting an approachable and professional image by adhering to the dress code
Assist with special projects as needed
Help with special events
Ensure all operations are carried on in an appropriate, efficient, cost-effective way
Provide exceptional operational support
Participate in all areas of service department
Taking in repairs
Cleaning jewelry
Sizing watches
Answering clients inquires via phone and email
Repair intake and management
Oversee estimate process
Strive for best customer experiences
Execute service policies and processes
Handle client issues when applicable
Maintain relationship with vendor service contacts
Qualification
Required
Must have authorization to work in the United States
Ability to operate company POS systems
Preferred
Previous retail experience required; luxury retail, service, or hospitality experience is a plus
Excellent communication skills
Ability to work in a fast-paced environment
Strong attention to detail with the ability to handle multiple tasks simultaneously
Collaborative approach and a 'can-do' attitude
Outgoing personality
Ability to work retail hours, including nights, weekends, and holidays
Company
Brown & Company Jewelers
Brown & Company Jewelers is a premier, family-owned jeweler established in 1974.
Founded in 1974
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase