BuildOps · 7 hours ago
Technical Program Operations Manager
LA Metro Area
Full-time
Hybrid
Entry, Mid Level
$136K/yr - $160K/yr
2+ years expBuildOps is the largest commercial trade platform in the country, transforming the multi-billion dollar commercial contracting industry. As a Technical Program Operations Manager, you will drive program and project delivery, manage technical projects, and work with agile processes across multiple teams to ensure successful execution and communication.
Real EstateSoftwareAppsInformation TechnologyCommercial Real EstateMobile
Responsibilities
Manage and supervise Tech projects from beginning to end, mapping out milestones needed to implement project objective and achieve success criteria
Identify, assess, and manage risk mitigation and acceptance plans, exercising judgment in selecting methodologies, evaluating criteria, and determining the path to program success
Administer Jira for the purpose of leveraging and modifying Jira dashboards, workflows, forms, as well as other features, to enable Jira to better support our team
Build the customer-signal → decision loop: synthesize qualitative and quantitative feedback (Gong, Support tickets, surveys) into clear themes, severity, and recommended actions
Standardize release management: define lightweight “definition of ready/done,” rollout plans (flags/permissions), escalation paths, and comms norms that reduce last-minute chaos
Improve cross-functional execution: refine rituals (triage, reviews, office hours) and tighten handoffs between Product/Eng/Support/CS/Implementation
Own and evolve the product tech stack: evaluate, implement, and govern tools that support planning, launches, feedback, and reporting (and ensure teams actually use them)
Measure what matters: define key metrics (launch quality, adoption, bug escape rate, time-to-value signals) and create dashboards/updates leaders rely on
Qualification
Required
Manage and supervise Tech projects from beginning to end, mapping out milestones needed to implement project objective and achieve success criteria
Identify, assess, and manage risk mitigation and acceptance plans, exercising judgment in selecting methodologies, evaluating criteria, and determining the path to program success
Administer Jira for the purpose of leveraging and modifying Jira dashboards, workflows, forms, as well as other features, to enable Jira to better support our team
Build the customer-signal → decision loop: synthesize qualitative and quantitative feedback (Gong, Support tickets, surveys) into clear themes, severity, and recommended actions
Standardize release management: define lightweight 'definition of ready/done,' rollout plans (flags/permissions), escalation paths, and comms norms that reduce last-minute chaos
Improve cross-functional execution: refine rituals (triage, reviews, office hours) and tighten handoffs between Product/Eng/Support/CS/Implementation
Own and evolve the product tech stack: evaluate, implement, and govern tools that support planning, launches, feedback, and reporting (and ensure teams actually use them)
Measure what matters: define key metrics (launch quality, adoption, bug escape rate, time-to-value signals) and create dashboards/updates leaders rely on
The ideal candidate will also be able to converse in technical language and possess knowledge of SaaS development, IT operations, systems integrations, application development, service delivery and support, and related services
This role will need a working understanding of a variety of systems and technologies, as well as integrations between these systems and the various business teams they are designed to support
Experience maturing and developing team processes, ceremonies, and risk/dependency management Prior experience with SaaS deployment planning and release management
2+ years in project management experience in Software Development Lifecycle
Expertise and practice with Agile, Predictive, SixSigma and other program management frameworks
Comfort in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization
Comfort working with engineering teams and modern delivery practices (flags, rollouts, incident/bug triage)
Working knowledge of key construction workflows and concepts (examples: job costing, WIP, billing/invoicing, change orders, commitments, subcontractor management, retainage, closeout)
One or more industry certifications such as: PMP, PMI-ACP, CSM, etc
Benefits
Generous equity grant, become an owner in our company!
Macbook computer provided
A comprehensive benefits package
Flexible PTO and hybrid work schedules
Work from home stipend
Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
Company events like BBQs and team-building activities, both in-person and virtual
Fast-paced, collaborative, and dynamic work environment
Opportunities for growth and career advancement
Chance to work with cutting-edge technology and innovative solutions
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Company
BuildOps
BuildOps provides a software platform for modern commercial contractors.
201-500 employees
H1B Sponsorship
BuildOps has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$225.8MKey Investors
Meritech Capital Partners01 Advisors,Fika VenturesN47
2025-03-21Series C· $127M
2023-05-18Series B· $50M
2022-05-24Series A· $43M
Leadership Team
Alok Chanani
CEO
Duncan Grazier
Chief Technology Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-23
Company data provided by crunchbase