Russell Tobin · 10 hours ago
Technical Support Engineer (Manufacturing Engineer)
Leesburg, VA
Contract
Hybrid
Senior Level
$70/hr - $70/hr
5+ years expRussell Tobin is a company focused on providing support in the manufacturing sector, and they are seeking a Technical Support Engineer to minimize damage and impact on datacenter hardware. The role involves managing a ticket queue for quality issues, performing root cause analysis, and analyzing manufacturing data to improve processes.
ConsultingLegalHuman ResourcesStaffing Agency
Hiring Manager
Manoj TK
Responsibilities
This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues)
Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation
Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution
Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities
Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making
Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals
Qualification
Required
Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
Experience in data analysis and visualization using SQL, JMP, or Python+
People skills to work with and influence others
Preferred
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Experience working in a hardware development (R&D) lab environment
Experience working in a data center environment
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto, home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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