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Technical Customer Support Engineer jobs in United States
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Quuppa · 12 hours ago

Technical Customer Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
Quuppa is a Finnish technology company specializing in real-time indoor positioning systems, and they are seeking a Technical Customer Support Engineer to join their Services team. The role involves delivering remote technical support for Quuppa products and third-party systems, troubleshooting, training customers, and contributing to support program development.
Customer ServiceSoftwareInformation TechnologyInformation ServicesLocation Based Services

Responsibilities

Delivering remote technical support for Quuppa products alongside support for third party resold systems and solutions
Troubleshooting
Instructing customers on product usage
Delivering training
Contributing to support program development
Collaborating on technical documentation

Qualification

Technical support experienceAnalytical mindsetComputer networkingLinuxWindows serversCloud technologiesSoftware developmentCustomer-oriented approachCommunication in other languagesCommunication in EnglishInterpersonal skills

Required

Relevant studies in engineering/technology
Strong, hands-on technical background and skill set from studies or previous work
Experience; e.g., in the field of radio engineering, telecommunications, computer networking, electrical engineering, or computer science
Analytical and problem-solving mindset
Good interpersonal skills and a customer-oriented approach to work
Fluent spoken and written communication in English

Preferred

Be able to work remotely part of a satellite US Office
Working with customers in a technical support role for technology companies
Linux and Windows servers (configuration, troubleshooting)
Software development and APIs (REST API, UDP streaming, webserver)
Computer networks and IT infrastructures (TCP/UDP/IP, DHCP, routers, switches, etc.)
Cloud technologies (AWS, Azure, private cloud)
Virtualization and containerization technologies (Docker, VMWare ESXi, Hyper-V, etc.)
Communication skills in other languages, for example, German, French, Japanese

Benefits

Healthcare
Vision
Dental
Pension plan (401K)

Company

Quuppa

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Quuppa is a technology platform that provides intelligent real time locating services and applications.
dateFounded in 2012
location
Espoo, Southern Finland, FIN
people-size51-200 employees
web-link
http://quuppa.com

Funding

Current Stage
Growth Stage
Total Funding
$23.59M
Key Investors
Bocap
2020-08-21Seed· $23.59M
2012-01-01Seed

Leadership Team

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Antti Kainulainen
Co-founder
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Kimmo Kalliola
COO, Board Member, Co-founder
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Company data provided by crunchbase