Cohera · 9 hours ago
IT Specialist
United States
Full-time
Onsite
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expCohera is a company that values innovation, creativity, and excellence in destination management. They are seeking an IT Specialist to provide technical support for desktops, laptops, mobile devices, and peripherals, while ensuring effective communication and assistance to users.
Events Services
Hiring Manager
Denise Favela
Responsibilities
Provide Tier 1 support for desktops, laptops, mobile devices, and peripherals
Diagnose and resolve hardware, software, and network issues via phone, email, chat, or in person
Guide users through troubleshooting steps using remote‑screen‑sharing software
Escalate complex technical issues to senior technicians or IT department leadership as needed
Support installation, configuration, and basic troubleshooting of Windows/macOS systems
Provide end-user support with Microsoft 365 services, Office apps, Teams/Zoom, and other collaborative tools and industry-specific SaaS applications
Manage user accounts, group memberships, and permissions within Microsoft 365, Entra ID, and other SaaS platforms
Support users with connectivity issues involving home & office Wi‑Fi and internet access
Assist remote staff with home‑office setup and device configuration
Support external IT vendors in monitoring and maintaining network performance and availability
Track and maintain IT equipment inventory and assist in recovery of end-user devices
Support imaging, setup, deployment, and recovery of end‑user devices
Encourage and reinforce security best practices such as MFA, proper password hygiene, and secure remote work habits
Help identify and report cybersecurity threats or vulnerabilities
Support compliance efforts for audits and data protection requirements
Participate in security awareness efforts and phishing reporting workflows
Assist in managing privilege and access request procedures
Follow IT procedures and contribute to maintaining user guides and troubleshooting documentation
Document support interactions in the IT ticketing system
Deliver clear, friendly, and effective communication to users of all technical levels
Educate users on technology tools, best practices, and self‑service resources
Escalate unresolved or complex issues to senior team members or specialized teams
Qualification
Required
2+ years of experience in IT support or a related technical role
Strong knowledge of computer operating systems (Windows/macOS)
Familiarity with Microsoft 365, Teams, SharePoint, and Exchange
Experience with Active Directory/Entra ID, user provisioning, and permissions management
Basic skills in troubleshooting computer, connectivity, and login issues
Strong customer service and communication skills
Ability to prioritize tasks and work independently or collaboratively
Must successfully pass a background check in accordance with company policy and applicable laws
Associate or bachelor's degree in Information Technology, Computer Science, or related field
Certifications such as CompTIA A+, Network+, Security+, Microsoft Credentials, or similar entry-level certifications
Experience with help desk ticketing systems (ServiceNow, Jira Service Management, Freshservice, etc.)
Exposure to remote-support tools such as Quick Assist, TeamViewer, or similar
Basic understanding of networking concepts: TCP/IP, DNS, DHCP, VPN
Benefits
Health insurance coverage including medical, vision, and dental.
Discretionary PTO for vacation and personal time, paid holidays, and paid sick leave accrued based on hours worked.
401(k) with employer match.
Company-paid short term and long term disability insurance coverage.
Company-paid $50,000 basic life insurance.
Voluntary life insurance.
Paid DMCP and/or CMP certification.
Paid industry memberships.
Company
Cohera
Cohera was born from the merger of 360 Destination Group + CSI DMC and brings together decades of destination management experience under one name.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase