Veracity Insurance Solutions, LLC · 21 hours ago
Help Desk Technician
Pleasant Grove, UT
Full-time
Hybrid
Entry Level
$55K/yr - $65K/yr
2+ years expVeracity Insurance Solutions, LLC is an innovative insurance partner focused on empowering small businesses. They are seeking a talented Help Desk Technician to provide technical assistance and support for a range of devices and applications, ensuring smooth day-to-day operations.
FinanceHealthcareProperty & Casualty InsuranceFinancial ServicesHealth CareInsurance
Responsibilities
Serve as the first point of contact for IT support via phone, email, and in-person, handling both remote and on-site requests
Troubleshoot and resolve issues with Windows, macOS, office applications, and related performance, audio/visual, or connectivity problems
Record, track, and manage support requests in the ticketing system, ensuring timely resolution or escalation to the IT System Administrator
Manage user accounts, email, permissions, and access in accordance with company policies
Deploy, configure, and maintain computers, peripherals, mobile devices, and related hardware
Support network access, VPN connectivity, and basic troubleshooting of wired and wireless issues
Educate employees on IT tools, best practices, and security policies to promote effective and secure technology use
Monitor systems, track assets, and maintain accurate documentation of equipment, licenses, and support procedures
Coordinate with external vendors for hardware repairs, software support, or escalated troubleshooting
Recommend improvements to IT processes and service delivery
Remain available for on-call support as needed to ensure business continuity
Qualification
Required
A+ Certification (or equivalent) required; additional IT certifications are a plus
2+ years of experience in a help desk or technical support role
Proficiency with Windows, macOS, computer systems, mobile devices, and basic networking
Familiarity with ticketing systems and cloud-based applications such as Microsoft 365 or Google Workspace
Strong problem-solving, communication, and customer service skills, with the ability to prioritize tasks in a fast-paced environment
High school diploma or GED required
Preferred
associate's or bachelor's degree in IT or a related field preferred
Benefits
Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life
Company
Veracity Insurance Solutions, LLC
Veracity Insurance Solutions is an international insurance brokerage firm specializing in the placement of Programs, General Liability, and Product Liability Insurance.
51-200 employees
H1B Sponsorship
Veracity Insurance Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Chris Van Leeuwen
Vice President of Sales/CSO
Alan Sanchez
Business Development Partner
Recent News
2023-12-01
Kansas City Business Journal
2023-11-19
Company data provided by crunchbase