CACI International Inc · 20 hours ago
Unified Communications Engineer
Arlington, VA
Full-time
Onsite
Mid, Senior Level
$73K/yr - $149K/yr
4+ years expCACI International Inc is seeking a Unified Communications Engineer to support their Department of Homeland Security business area. The role involves the administration of Video Teleconferencing, Video Streaming, and Digital Signage systems, ensuring operational availability and providing customer support in a fast-paced Agile environment.
SoftwareInformation TechnologyService Industry
No H1B
U.S. Citizen Only
Responsibilities
Responsible for maintenance and daily analysis and performance of all the Core UC hardware and software system administration
Support customer VTC bridge sessions, LiveStream events, software VTC desktop users (Polycom RealPresence
Support Avaya For Skype API desktop softphone support and installations. Polycom HDX or Cisco Executive Desktop VTC appliances in the field
Provide ancillary support for Q-Flow installations and Digital Signage implementations
Assistance and provide expertise related to Connected Sign digital signage usage, support and modification
Provide on demand, also support all local UC O&M concerns
Provide support for a new Enterprise network-fax/eFax service, and ongoing customer support functions as needed
Administer the day-to-day Multi-media Enterprise needs, which include; VTC/Video Stream requested activities, support for bridging calls, display and projection systems, smartboards, audio systems, video recording and replay, digital signage systems, and all associated core infrastructure required to operate, maintain, patch and update these systems
Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services as needed
Communicate proactively and effectively with customers
Fully engaged in the implementation of DevOps practices for supporting IT
Responsible for operational availability of all the systems hosted on the infrastructure
Support information assurance process in a technical role by complying with technical controls, technical checklists etc
Assist and mentor junior members on the team
Demonstrate proven experience (with tangible outcomes and results), a can-do attitude, an ability to influence internal and external customers, and a leadership and communication style required to lead a diverse and dispersed team
Qualification
Required
Candidate must be a US citizen, and able to obtain DHS Public Trust clearance and USCIS EOD to start work
Bachelor's degree in Computer Science, MIS, related field or the equivalent and 4-5 years related experience or a MS and 4 years of experience or the equivalent
3+ years of experience with delivering Video Conferencing along with teleconferencing, Video Steaming and Digital Signage experience in enterprise UC environment supporting thousands of users
Expert knowledge and experience of UC solutions from the vendors Microsoft, ConnectedSign, Polycom, Cisco, vBrick and Avaya
3+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in an fast paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype
Skillset equivalent to Cisco CCNA Collaboration or higher certification
Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks
Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services etc
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
Familiarity with Agile, DevOps practices and ITIL processes
Preferred
Active DHS Public Trust suitability clearance/EOD
Experience with any DHS agencies or entities
Experience using ServiceNow in a Tier 1 - 4 support role
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI International Inc
At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-05-21Post Ipo Debt· $1B
2003-01-10IPO
Leadership Team
John Mengucci
President & CEO
Darryl W Burke
Senior Vice President / Air Force Client Executive
Recent News
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