The Hartford · 2 days ago
Director, Software Asset Management (SAM) Strategy and Operations
Hartford, CT
Full-time
Hybrid
Senior Level, Lead/Staff
$154K/yr - $230K/yr
10+ years expThe Hartford is an insurance company committed to making a difference and achieving goals. They are seeking a Director of SAM Strategy & Operations to execute a mature SAM practice, ensuring license transparency and compliance while optimizing software spend through strategic leadership and cross-functional collaboration.
FinanceHuman ResourcesProperty & Casualty InsuranceHealth InsuranceAuto InsuranceCommercial InsuranceEmployee BenefitsFinancial ServicesInsuranceLife InsuranceProperty Insurance
No H1B
Responsibilities
Define and execute the enterprise-wide SAM vision and multi-year roadmap, aligning SAM objectives with The Hartford’s business goals and ITAM maturity targets
Drive program initiatives across discovery, data quality, process integration, and automation to achieve a 'Managed/Optimized' SAM state
Chair the SAM steering committee and governance boards, enforcing SAM policies and accountability across business units
Partner with federated teams – including Finance, Procurement, Security, and IT – to ensure software asset policies are adopted, roles (RACI) are clear, and compliance is everyone’s responsibility
Ensure The Hartford is always audit-ready
Oversee license compliance audits and internal reviews, proactively resolving any compliance gaps to eliminate unplanned true-up costs or penalties
Establish continuous self-audit processes and metrics
Maximize the use of ServiceNow SAM Pro across its full capabilities
Oversee SAM Pro configuration, data normalization efforts, and integration with other systems (e.g. CMDB, procurement tools) to achieve a single source of truth for software assets
Drive automation of license tracking, reclamation, and dashboard reporting to reduce manual effort and improve responsiveness
Identify and drive software cost-saving opportunities by analyzing license utilization and entitlements
Lead initiatives for license reclamation, recycling of unused licenses, and contract optimization negotiations, aiming to reduce software spend while maintaining service levels
Track and report realized savings to demonstrate SAM’s impact on the bottom line
Build, mentor, and direct SAM Analysts and OSS compliance staff, providing guidance on complex license analyses and compliance issues
Foster an outcomes-driven culture with clear objectives (OKRs) and develop the team’s expertise in SAM Pro and asset analytics
Oversee the development and updating of SAM policies, standards, and processes in coordination with IT Asset Management (ITAM) governance team
Ensure alignment with relevant regulations (e.g. NYDFS 500.13 cybersecurity requirements) and internal audit controls
Champion continuous improvement – regularly assess the SAM program’s maturity, and sponsor initiatives (training, tool enhancements, process refinements) to advance to the next level
Qualification
Required
10+ years of experience in IT Asset Management/SAM, with 5+ years in a leadership role overseeing enterprise SAM or ITAM programs
Bachelor's degree in Information Systems, Business, or related field; MBA or relevant master's a plus
Deep knowledge of software licensing practices and SAM frameworks
Proven track record of managing software audits and compliance for large organizations, including successful audit defenses and cost recoveries
Familiarity with industry standards and regulations affecting asset management (license terms, NIST, NYDFS, etc.)
Expertise in ServiceNow SAM Pro (or similar SAM tools) – including implementing modules, configuring workflows, and leveraging the platform for license reconciliation and optimization
Strong understanding of IT infrastructure (servers, cloud, endpoints) and discovery/CMDB data as it relates to software asset tracking
Ability to interpret software license agreements across major vendors (Microsoft, Oracle, IBM, etc.)
Exceptional leadership skills to drive cross-functional initiatives and influence stakeholders at all levels
Experience leading governance efforts or steering committees is highly desirable
Able to secure executive sponsorship and promote a culture of compliance and asset stewardship across diverse teams
Data-driven approach to decision-making, with experience defining and tracking KPIs/OKRs
Capable of strategic thinking to align SAM operations with business objectives and of diving into details to solve complex licensing problems
Excellent communication skills to articulate vision and value of SAM to executives and front-line teams alike
Demonstrated ability to implement process improvements and automation in asset management
Experience with integration of SAM tools with procurement systems, financial systems, or CI/CD pipelines is a plus
Passion for staying current on SAM industry trends, emerging tools, and best practices
Achieve full participation in SAM governance processes (steering committees, compliance reporting) across all business units, evidenced by 100% of top software asset owners completing regular compliance attestations and policy adherence checks
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
Company data provided by crunchbase