Tennessee Board of Regents (TBR) · 17 hours ago
CRM Architect
Nashville, TN
Full-time
Onsite
Mid, Senior Level
2+ years expThe Tennessee Board of Regents (TBR) is looking for a CRM Architect to create and manage the CRM strategy and architecture that supports TN eCampus enrollment and reporting. This role involves leading innovative projects, documenting CRM processes, and working with various stakeholders to improve operations.
EducationHigher Education
Responsibilities
Directs strategy and architecture of CRM technology. Manage records, profiles, and contacts associated with those systems. Work with internal partners to develop workflows that streamline existing processes and support client relationships. Facilitate training for internal end users
Manages the development, implementation and quality assurance review of learner directed messaging and reporting, including student recruitment and retention initiatives
Leads the collection and analysis of customer data (e.g. course evaluations, student achievement, training evaluations, student/faculty surveys) for continuous process improvement
Document client management procedures, needed procedural changes, and areas for continuous process improvement in an up to date procedures manual for eCampus staff and partners
Manage projects other Academic Affairs departments in utilization of client management tools, with a particular emphasis on data cleanliness and integrity, internal processes, and new features
Other duties as assigned
Qualification
Required
Bachelor's Degree in Business, I/O Psychology, Communications, Education or related field plus two years of related experience OR Master's Degree in Business, I/O Psychology, Communications, Education or related field
In lieu of a degree, 6 years of experience providing support to students/faculty will be considered
Experience developing architecture within a CRM and integrating solutions into an LMS and SIS
Experience with project management
Experience with coordinating organizational communications
Expert knowledge of relational database systems and their application in Higher education
Advanced knowledge of development, best practices, and design options in Slate or other similar CRM
Advanced knowledge of integrating learner records in Slate or other CRM with enrollment and grade reporting in Banner or other Student Information System
Advanced knowledge of integrating learner records in CRM with LMS courses and learner rosters
Experience managing of multiple realms, and datasets in a CRM
Knowledge of the Academic Affairs and the Digital Learning Collaborative organization and its mission, vision, and goals
Knowledge of the TBR system as a whole
Strong communication and interpersonal skills when dealing with both internal and external stakeholders
Data collection and analysis skills and the ability to recognize trends and communicate results
Strong organization skills and ability to coordinate projects involving a variety of stakeholders
Ability to maintain accurate data and records
Ability to develop and maintain positive collaborative working environment
Ability to maintain a relationship with campus stakeholders
Ability to encourage collaboration / coordination across operational areas
Proven ability to apply critical thinking skills to complex situations involving multiple parties and propose data-backed solutions
Strong organization and project management skills and capacity to manage multiple deadlines
Ability to present information in multiple modalities and settings to varied audiences
Ability to work from a statewide and system perspective
Flexibility and ability to learn quickly
Intermediate knowledge of Office productivity software
Ability to use office equipment (computer, copier, fax machine)
Preferred
Experience with distance or online learning programs
Experience with Slate, Banner, and D2L and/or the integration among the solutions
Experience within the TBR system
Company
Tennessee Board of Regents (TBR)
TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Diane Bonner, CAP
Administrative Professional to the CIO
Jon Calisi
Deputy Chief Information Officer
Recent News
Seattle TechFlash
2025-03-28
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