ResCare Community Living · 21 hours ago
Care Management Supervisor
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$33.06/hr - $33.06/hr
3+ years expResCare Community Living is a company with five decades of experience in the disability services field. They are seeking a Care Management Supervisor to oversee the care management line of business, ensuring staff provide services according to state and company requirements while supervising care managers and reviewing care plans.
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Responsibilities
Recruit, hires, trains, and supervises the care management staff, being responsive and accountable to the needs of staff and enrollee/family/guardian
Responsible for direct supervision of case management team as well as coordination, accuracy, appropriateness and timeliness of workflow and caseloads
Reviews all Care Management Plans and Individuals Service Plans (ISP) to ensure they meet enrollee needs and technical requirements including timeframes
Provides guidance to care management staff on how to meet enrollees’ needs through care coordination
Support the care management team in developing relationships and connections that will help enrollees in achieving whole person care outcomes
Ensures systems are in place to secure, maintain and retain care management records
Supervises and manages the care management staff, being responsive and accountable to the needs of enrollee/family/guardian and other stakeholders
Creates and organizes all Care Manager and Extender schedules to ensure that all services, activities, and interventions are staffed appropriately to maintain proper coverage and completion of the department's goals
Provides educational updates for care management staff on an ongoing basis, including daily huddles
Coordinates with regional supports, such as Human Resources, Business, Quality, etc. for support, resources, and enhancement of the care management line of business
Communicates with all entities in a professional manner to promote an environment of understanding, respect, and commonality
Reports issues of concern, general departmental activities and staffing needs to the Executive Director
Ensures the care management team conducts activities that lead to billable services and bills services at required intervals, leading to a balanced budget
Utilization of electronic systems as needed
Attends industry functions to promote positive relationships with stakeholders
Provides coaching, reinforcement of positive work behavior, in-services, and resources to improve clinical skills and communication with staff, I/DD enrollee/family/guardian, and all entities involved in the program
Promotes resolutions to conflicts, employee issues, disputes, disruptions in services, and unprofessional behavior of the care management staff
Evaluates performance of the care management team members
Heads quality improvement and measurement activities in conjunction with the Executive Director, achieving identified targets and outcomes
Completes other duties as assigned
Qualification
Required
Three or more years of supervisory experience in healthcare. Ability to supervise and direct the work of others
Three to five years' experience providing care management, case management, or care coordination to complex individuals with an I/DD or a TBI, depending on education
Ability to perform work with a high degree of quality and autonomy
Must meet all agency requirements for pre-employment and those required by the state of NC
A bachelor's degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area and five years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI; or
A master's degree in a field related to health, psychology, sociology, social work (e.g., LCSW), nursing, or another relevant human services area, and three years of experience providing care management, case management, or care coordination to complex individuals with an I/DD or a TBI
Company
ResCare Community Living
ResCare Community Living assists adults and children with daily living due to developmental, cognitive, or intellectual disabilities.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-01-21Acquired
Leadership Team
Emily Bernard
Regional Human Resources Business Partner
Recent News
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