NYS Office of Information Technology Services · 5 hours ago
Information Technology Specialist 2 - Hourly - 10610
New York, NY
Full-time
Hybrid
Entry Level
1+ years expThe NYS Office of Information Technology Services is seeking an Information Technology Specialist 2 to work within the Chief Technology Office, Workplace Services Bureau. This role involves monitoring service desk tickets, managing user accounts, and providing support for application access requests.
Cyber SecurityCloud ComputingGovernmentInformation TechnologyIT Infrastructure
No H1B
U.S. Citizen Only
Responsibilities
Monitor and respond to email as needed
Perform daily monitoring of User Account Management (UAM) Requests and Service Desk Tickets, both new and currently assigned
Process an average of 10-30 tickets daily
Attend staff meetings or other meetings as required
Communicate effectively and professionally with customers, team members and supervisors
Modify Active Directory accounts – group membership, name changes, phone number and address changes
Modify ny.gov accounts – email updates, name updates, entitlement updates
Provide support for file and application access requests
Work with Microsoft Exchange Administration in an O365 hybrid environment
Email account reprovision/scripting; SharePoint and Visio access; Distribution List and Shared Mailbox management
Qualification
Required
A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science
A bachelor's or higher-level degree in any field and one year of experience in information technology
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology
Two years of professional experience in information technology
Benefits
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF.
Up to three (3) days of professional leave annually to participate in professional development
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
Company
NYS Office of Information Technology Services
New York State Office of Information Technology Services (ITS) is transforming how State government delivers services to New Yorkers and local governments.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Moore
CTO, Enterprise ITS - WorkPlace Solutions - Nano Tech
Venkatesh Nattanmai
Deputy Chief Technology Officer - Service Delivery
Recent News
Government Technology US
2026-01-14
Government Technology US
2025-11-08
Government Technology US
2025-07-24
Company data provided by crunchbase