Ven Soft LLC · 1 day ago
ServiceNow Lead
Louisville, KY
Contract
Onsite
Senior Level, Lead/Staff
8+ years expVen Soft LLC is seeking a highly skilled and hands-on ServiceNow Architect to lead design, implementation, enhancement, and production support activities across the ServiceNow platform. The role involves working closely with business stakeholders and technical teams to deliver scalable and reliable ServiceNow solutions while providing technical leadership and mentoring junior developers.
Information Technology & Services
Hiring Manager
Peter K LION
Responsibilities
Lead architecture, design, and implementation of ServiceNow solutions across ITSM, ITOM, Asset Management, and CSM modules
Provide hands-on development, configuration, and customization within the ServiceNow platform
Manage end-to-end production support, including issue resolution, root cause analysis, and performance optimization
Troubleshoot complex platform issues and provide sustainable solutions
Implement best practices for ServiceNow governance, security, and scalability
Design and develop workflows, business rules, UI policies, client scripts, and integrations
Support CMDB implementation and ITOM processes (Discovery, Event Management, Service Mapping)
Enhance Asset Management lifecycle processes (hardware/software asset tracking and compliance)
Collaborate with cross-functional teams to gather requirements and translate them into technical solutions
Ensure system stability, performance monitoring, and continuous improvement initiatives
Provide technical leadership and mentor junior developers/administrators
Qualification
Required
8+ years of overall IT experience with 5+ years of hands-on ServiceNow experience
Strong expertise in ITSM (Incident, Problem, Change, Request Management)
Strong expertise in ITOM (Discovery, CMDB, Event Management, Service Mapping)
Strong expertise in IT Asset Management (ITAM)
Strong expertise in Customer Service Management (CSM)
Proven experience in ServiceNow architecture and solution design
Strong scripting knowledge (JavaScript, Glide APIs, Business Rules, Script Includes)
Experience handling production support and troubleshooting in enterprise environments
Strong understanding of integrations (REST, SOAP, APIs, MID Server)
Experience with ServiceNow upgrades and platform performance tuning
Excellent analytical and problem-solving skills
Preferred
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS – ITSM/ITOM/CSM/ITAM)
Experience in retail or large enterprise environments is a plus
Strong communication and stakeholder management skills
Company
Ven Soft LLC
We Train You !
51-200 employees
H1B Sponsorship
Ven Soft LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (16)
2023 (51)
2022 (35)
2021 (51)
2020 (79)
Funding
Current Stage
Growth StageCompany data provided by crunchbase