BCS Financial Corporation · 16 hours ago
Director, Admin Partner Management
Oakbrook Terrace, IL, US
Full-time
Onsite
Mid, Senior Level
$124K/yr - $150K/yr
7+ years expBCS Financial Corporation is seeking a Director of Admin Partner Management to oversee and optimize their external Third-Party Administrator partnerships. This role involves managing relationships, ensuring operational excellence, and maintaining BCS’s Business Continuity Plan while collaborating across various internal teams.
FinanceProperty & Casualty InsuranceHealth InsuranceFinancial ServicesInsurance
Responsibilities
Serve as the primary relationship owner for all external admin partners, fostering trust, collaboration, and accountability
Conduct regular operational reviews with each partner, ensuring adherence to service levels, KPIs, quality expectations, and customer experience standards
Ensure partners meet all contractual obligations and compliance requirements
Partner with internal teams (Operations, IT, ERM, Compliance) to ensure coordinated oversight and unified messaging to external partners
Develop a consistent service experience across in house and external administration, reinforcing operational consistency and customer centric outcomes
Monitor partner performance trends and lead root-cause analysis for any issues impacting service, quality, or compliance
Create and manage partner scorecards, escalation mechanisms, and corrective action frameworks
Lead periodic business reviews (monthly/quarterly/annual) to evaluate performance, risk, and continuous improvement opportunities
Collaborate with BCS enterprise stakeholders to support audits, regulatory responses, and operational controls
Own and maintain BCS’s internal Business Continuity Plan (BCP), ensuring all functions have documented, tested, and updated continuity requirements
Act as the liaison with external admin partners regarding their BCPs and disaster recovery procedures
Gather partner-level continuity documentation, testing results, and risk assessments — either independently or in coordination with Enterprise Risk Management (ERM)
Integrate external BCP inputs into BCS’s enterprise continuity strategy and create visibility for leadership
Lead the structured decommission process when BCS sunsets or runs off a program
Coordinate with administrators to ensure proper data destruction, archival, or return per contractual and regulatory standards
Oversee completion of outstanding claims, reserves, or obligations prior to final exit
Document decommission checklists, timelines, data-transfer steps, and partner responsibilities
Ensure secure offboarding and complete closure of all system access, data exchanges, and reporting obligations
Serve as the operational liaison with internal teams and segment leaders to provide insight on partner capabilities and performance
Provide input into new product implementations, admin partner evaluations, or feasibility considerations
Work with Finance and Procurement on contract renewals, pricing reviews, and vendor assessments
Proactively identify opportunities to enhance customer experience, reduce administrative cost, or improve operational efficiency across the hybrid model
Recommend enhancements to partner capabilities, processes, or support models
Support enterprise-level initiatives involving admin operational alignment, service delivery standardization, and risk mitigation
Qualification
Required
Bachelor's degree or equivalent work experience required
7+ years of experience in vendor management, TPA oversight, operations management, or administrative services within insurance or related industries
Demonstrated experience managing external partnerships, contract adherence, and performance metrics
Strong understanding of administrative operations, claims, customer service, and regulatory requirements
Proven ability to manage complex relationships with multiple stakeholders internally and externally
Strong relationship management and interpersonal skills with the ability to influence without authority
Exceptional communication skills, both written and verbal
Analytical mindset with the ability to evaluate data, identify trends, and drive decisions
Strong organizational skills and ability to manage multiple workstreams simultaneously
High degree of accountability, ownership, and follow through
Comfort working independently and making judgment based decisions
Deep commitment to delivering an exceptional customer and partner experience
Approximately 20% travel for administrative partner onsite visits
Preferred
Experience with business continuity planning, operational risk, or enterprise risk functions preferred
Company
BCS Financial Corporation
BCS Financial Corporation has more than 75 years of experience providing a wide range of insurance and financial solutions for Blue Cross and Blue Shield organizations and commercial partners nationwide.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher Halsey
Director, Service Partner Management
Dan Watkiss
Director, Service Partner and Account Management
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