Westminster · 16 hours ago
Resident Engagement Manager
Long Branch, NJ
Full-time
Onsite
Senior Level
5+ years expWestminster is a company focused on creating long-term value and building thriving communities. They are hiring a Resident Engagement Manager to foster connections, promote wellness, and create vibrant experiences for residents aged 55 and older, serving as the main point of contact and overseeing concierge services.
Real EstateProperty ManagementReal Estate Investment
Responsibilities
Resident & Guest Engagement – Be the face of the community! Welcome residents and guests, address inquiries, and create a warm, inviting atmosphere
Event Planning & Execution – Plan, organize, and host engaging resident events, from holiday celebrations to networking mixers, fitness classes, and social gatherings. Collaborate with local vendors to enhance experiences
Service Coordination – Act as a liaison between residents and the property management team, handling service requests, maintenance needs, and resident concerns efficiently
Concierge Management – Lead and mentor the concierge team to deliver high-quality service, manage schedules, and ensure smooth daily operations
Community Outreach & Communication – Keep residents informed and engaged! Create event calendars, announcements, and newsletters to enhance community interaction
Data Management – Maintain accurate records of resident interactions, event participation, and service requests using property management software
Common Area Oversight – Ensure community spaces are well-maintained, inviting, and reflect the high standards of the property
Qualification
Required
Bachelor's degree preferred
5+ years of experience in customer service, hospitality, or property management
Experience managing concierge or guest service teams
Ability to inspire and guide a team to success
Passion for building relationships and creating memorable resident experiences
Ability to juggle multiple responsibilities in a fast-paced environment
Preferred
Familiarity with property management or customer relationship management (CRM) software
Creativity & Initiative – A proactive approach to enhancing resident satisfaction and fostering community engagement
Benefits
Competitive salary and benefits package.
Company
Westminster
Westminster is a real estate company that offers ownership, management, development, and redevelopment of properties.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sara Shmia
Sr. Human Resources Business Partner
Recent News
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