Hatch Pros · 1 day ago
Salesforce Service Desktop Automation QA Engineer
United States
Contract
Remote
Mid Level
$40/hr - $45/hrHatch Pros is seeking a Salesforce Service Desktop Automation QA Engineer to validate the organization’s telephony-integrated Service Desktop and agent workflows built on Salesforce. The role involves ensuring functional correctness, security and data visibility behavior, and end-to-end reliability across Service Desktop and telephony-driven workflows.
Information Technology & Services
No H1B
Responsibilities
Experience testing Salesforce applications
Strong understanding of the Salesforce security model, including:
Profiles and permission sets
Role hierarchy
Data visibility and record access
Experience validating behavior across multiple user profiles and roles
Hands-on experience using a Selenium-based automation framework
Ability to design and execute end-to-end test scenarios across Salesforce and integrated systems
Qualification
Required
Experience testing Salesforce applications
Strong understanding of the Salesforce security model, including: profiles and permission sets, role hierarchy, data visibility and record access
Experience validating behavior across multiple user profiles and roles
Hands-on experience using a Selenium-based automation framework
Ability to design and execute end-to-end test scenarios across Salesforce and integrated systems
Preferred
Experience testing telephony-integrated or contact-center Salesforce implementations
Experience validating fraud or voice-authentication workflows (for example Pindrop)
Experience validating telephony package upgrades such as NICE inContact
Experience testing AI-driven features such as call summaries, agent prompts, or automated actions (for example Cresta)
Experience building or extending Selenium automation frameworks for complex enterprise environments
Company
Hatch Pros
At Hatch Pros, we provide a unique blend of IT solutions and staffing services to businesses all across the USA.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase