Armis · 1 day ago
Technical Support Engineer - Federal
United States
Full-time
Remote
Entry, Mid Level
2+ years expArmis is seeking a skilled and independent Technical Support Engineer to join our Federal Support team. In this role, you will resolve moderate-to-complex technical issues and work closely with various teams to ensure effective deployment and development for federal customers.
Cyber SecurityLegalInternet of ThingsProperty & Casualty InsuranceInformation TechnologyComplianceNetwork SecurityRisk Management
No H1B
U.S. Citizen Only
Responsibilities
Case Resolution: Independently resolve moderate-complexity cases using deep product expertise, logs, and diagnostic tools. Analyze how different product modules interact to isolate issues
Customer Engagement: Manage expectations with professionalism and communicate clearly under pressure. Translate technical jargon into clear business impact statements for federal stakeholders
Collaboration: Partner cross-functionally with engineering and product teams to resolve issues, ensuring they are tracked in alignment with SLAs
Knowledge Sharing: Drive results beyond your own caseload by authoring clear Knowledge Base (KB) entries and identifying process improvements to enhance team efficiency
Federal Support: Handle standard and moderately complex cases specific to government clients, ensuring compliance with federal service level requirements
Qualification
Required
2–4 years of experience in technical support, systems engineering, or IT
Bachelor's degree in Computer Science, IT, or equivalent work experience
Strong product knowledge in at least one domain with the ability to troubleshoot environment-specific issues like agent deployment and proxy settings
Proficiency in composing SQL queries and working with Docker/Kubernetes-based environments
Demonstrated technical networking knowledge in TCP/IP and basic Linux support
Proven ability to use logs, tools, and analysis to resolve complex cases independently
Must be a US Citizen residing on US soil to meet federal handling requirements
Company
Armis
Armis is a cyber exposure management and security company that protects the entire attack surface and detects threats in real time.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.27BKey Investors
Goldman Sachs Growth EquityGeorgianAlkeon Capital,General Catalyst
2025-12-23Acquired
2025-11-05Series Unknown· $435M
2025-07-23Secondary Market· $100M
Leadership Team
Yevgeny Dibrov
Co-Founder & CEO
Nadir Izrael
Co-founder & CTO
Recent News
2026-02-11
Company data provided by crunchbase