University of Pennsylvania · 18 hours ago
Associate Director of Slate Systems & Data Insights - Office of Academic Innovation - Penn Engineering
Philadelphia, PA
Full-time
Onsite
Lead/Staff, Director/Executive
$84K/yr - $102K/yr
3+ years expThe University of Pennsylvania is a world-renowned leader in education, research, and innovation. The Associate Director of Slate Systems & Data Insights provides strategic, technical, and managerial leadership for CRM, data, and analytics supporting recruitment, admissions, enrollment, and student success initiatives within the Office of Academic Innovation.
EducationContinuing EducationEdTechSTEM EducationUniversities
Responsibilities
Provide strategic leadership and oversight for Slate CRM, data, and analytics platforms supporting OAI, including Slate and integrated systems
Define and maintain the long-term roadmap for Slate CRM architecture, data strategy, analytics capabilities, and platform integrations
Establish office-wide data governance frameworks, standards, definitions, naming conventions, access controls, and metadata practices
Ensure the security, privacy, and integrity of CRM and analytics systems by establishing and enforcing security standards, user access controls, and data handling protocols in alignment with institutional policies and regulatory requirements
Serve as the senior decision-maker for system design, data architecture, and analytics priorities across OAI
Leads the technical architecture, configuration, and ongoing evolution of Slate CRM instances supporting admissions, marketing, enrollment, and student success
Provide oversight and direction for complex automated communications, workflows, population logic, and third-party integrations within Slate
Oversee system administration, including user provisioning, role-based access, audit practices, and change management controls, to ensure secure and reliable system operations
Establish standards and best practices for data imports, deduplication, database hygiene, and lifecycle management
Serve as the senior subject matter expert on Slate CRM, evaluating new features, enhancements, and tools for institutional adoption
Translate business objectives into scalable system solutions and provide authoritative recommendations on CRM design and implementation
Provide oversight of data architecture and integration across Slate, Canvas, and other platforms
Define high-level data structures, flows, and system logic to ensure accurate, consistent, and accessible data across platforms
Identify systemic risks or gaps in data integrity, scalability, or usability and direct remediation efforts
Oversee test and production environments and ensure stability, performance, and controlled change management
Set the strategic direction for reporting, analytics, and visualization across OAI
Oversee the design and maintenance of dashboards and reporting frameworks supporting recruitment, marketing, enrollment, retention, and program performance
Ensure consistency, documentation, and version control across enterprise reporting assets
Advise senior leadership using data-informed insights, including marketing performance, pipeline health, and enrollment outcomes
Ensure alignment between operational reporting needs and long-term analytics strategy
Directly supervise and mentor the Data Services and Solutions team
Set priorities, performance expectations, and workload distribution across systems and analytics functions
Oversee intake, prioritization, and resourcing of systems, analytics, and reporting requests
Establish operational processes that promote accountability, sustainability, and continuous improvement
Serve as escalation point for complex systems, data, and reporting issues
Ensure the development and maintenance of comprehensive technical and functional documentation
Oversee the creation of institutional knowledge resources, SOPs, and governance documentation
Support data literacy and effective system use through standards, documentation, and collaboration with functional leaders
Perform other duties as assigned in support of departmental and institutional objectives
Qualification
Required
Bachelor's degree and 3 - 5 years of experience in CRM administration, systems analysis, data management, analytics, or related field or an equivalent combination of education and relevant experience
Demonstrated experience administering Slate CRM or a comparable enterprise CRM platform
Experience leading or overseeing data governance, system architecture, or analytics strategy
Experience supervising staff or managing complex projects with multiple stakeholders
Demonstrated ability to translate organizational goals into technical and data-driven solutions
Preferred
Master degree in Data Analytics, Data Science, Information Systems, CS, or related field strongly preferred
Experience in higher education admissions, enrollment management, marketing, or student success operations
Experience managing data strategy, analytics teams, or enterprise reporting initiatives
Familiarity with analytics and visualization platforms such as Tableau or Power BI
Experience overseeing integrations across multiple enterprise systems
Benefits
Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
Company
University of Pennsylvania
The University of Pennsylvania is an American private Ivy League Research University that excels in producing future leaders.
10001+ employees
H1B Sponsorship
University of Pennsylvania has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (2)
2022 (3)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$81.46MKey Investors
National Science FoundationUS Department of EnergyParent Project Muscular Dystrophy
2024-08-28Grant
2023-06-26Grant· $18M
2022-09-15Grant· $55M
Leadership Team
Mark Dingfield
Executive Vice President
Angela Duckworth
Rosa Lee and Egbert Chang Professor
Recent News
The Philadelphia Inquirer
2026-02-04
The Philadelphia Inquirer
2026-02-04
The Philadelphia Inquirer
2026-01-22
Company data provided by crunchbase