Central Research, Inc. · 2 days ago
Customer Service Representative Bilingual Spanish (remote)
United States
Full-time
Remote
New Grad, Entry Level
$17.75/hr - $17.75/hr
0+ years expCentral Research, Inc. (CRI) is dedicated to helping people navigate their federal student loans with compassion and clarity. They are seeking Bilingual (Spanish/English) Customer Service Representatives to assist student loan borrowers with inquiries and provide empathetic support in a remote environment.
GovernmentConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Assist student loan borrowers with account inquiries, repayment options, and application processes
Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
Provide accurate, professional, and empathetic customer support
Ensure compliance with federal regulations, company policies, and data security standards
Meet key performance indicators and quality assurance standards
Qualification
Required
U.S. Citizenship
Fluency in Spanish and English, while primarily taking calls from Spanish-speaking customers
High School diploma or GED
6+ months of customer service in a business, non-retail environment or call center experience
6+ months of computer experience in a business setting
Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans, Demonstrated financial responsibility, No felony convictions within the past 7 years, Misdemeanor convictions within the past 7 years may impact eligibility, No non-medical collections totaling $7,500 or more
Preferred
Prior call center experience
Associate or bachelor's degree
Benefits
$4.93 per hour in Health & Welfare benefits (up to 40 hours/week)
Which can fully cover employee-only medical, dental, and vision premiums
Work-from-home flexibility with structured support and training
Opportunities for growth within a mission-driven organization
Company
Central Research, Inc.
Central Research, Inc. (CRI) provides management and financial service for government and commercial sectors.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Amundson
Chief Information Officer
Recent News
Talk Business and Politics
2022-01-07
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