Knowtex · 13 hours ago
Clinical Implementation Specialist
United States
Full-time
Remote
Mid Level
3+ years expKnowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. The Clinical Implementation Specialist will leverage clinical expertise to deliver training, support integration of technology into workflows, and facilitate adoption among VA clinicians. This role is pivotal in ensuring the successful implementation of Knowtex's technology across VA medical centers nationwide.
Medical DeviceHealthcareSoftwareHospitalB2BElectronic Health Record (EHR)Health CareMedical
Responsibilities
Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers)
Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions
Lead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunities
Provide one-on-one coaching for clinicians struggling with adoption or complex workflow scenarios
Adapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users)
Coordinate training schedules with Site POCs and VA Training Management System (TMS) administrators
Track training attendance, completion rates, and satisfaction scores
Gather feedback from training participants to inform continuous improvement
Assist in updating training materials based on product updates and user feedback
Support integration of Knowtex training into VA's formal education infrastructure (ILEAD, TMS)
Identify and recruit Site Champions who can accelerate adoption within their facilities
Develop Champion engagement strategies and provide ongoing mentorship
Facilitate peer learning sessions where successful users share best practices
Create and maintain a Clinical Champion community of practice
Serve as the credible clinical contact for VA clinicians, Site POCs, and department leads
Conduct clinical workflow assessments at VA sites to identify integration opportunities and barriers
Provide specialty-specific guidance on integrating ambient AI into clinical documentation workflows
Address clinical concerns and questions from frontline providers with empathy and clinical credibility
Participate in VA medical staff meetings and clinical leadership forums as needed
Monitor user feedback and star ratings to identify clinical quality concerns
Review AI-generated documentation examples with users to ensure clinical accuracy and completeness
Escalate patient safety concerns or documentation quality issues to leadership promptly
Support clinical quality assurance activities including chart reviews when requested
Help clinicians understand best practices for reviewing and editing AI-generated notes
Guide clinicians through pre-encounter setup, template selection, and workflow optimization
Troubleshoot clinical workflow challenges (consent processes, template usage, EHR integration touchpoints)
Translate clinical practice realities into actionable feedback for Product and Engineering teams
Support development of specialty-specific workflows and templates based on frontline insights
Support site go-lives by providing clinical presence during launch periods
Conduct post-training check-ins with clinicians to identify early adoption barriers
Monitor activation rates, recording initiation rates, and early utilization patterns
Deploy targeted interventions for users who haven't activated or recorded within expected timeframes
Participate in Site POC Information Forums, sharing insights and gathering barrier feedback
Track user engagement metrics (30-day active users, recording frequency, sustained use rates)
Identify struggling users or low-adoption sites requiring targeted support
Conduct proactive outreach to at-risk users (non-activators, inactive users, declining usage)
Implement "we miss you" campaigns and re-engagement strategies
Document successful adoption strategies and share across implementation team
Collect and categorize implementation barriers from Site POCs, users, and support tickets
Conduct root cause analysis on recurring clinical workflow or adoption challenges
Escalate systemic barriers to Director of Customer Delivery with recommended solutions
Collaborate with Support team to resolve technical issues affecting clinical workflows
Participate in sprint retrospectives and continuous improvement discussions
Track and report on training metrics (attendance, satisfaction, time-to-activation)
Monitor clinical quality indicators (star ratings, user feedback themes, editing patterns)
Collect qualitative feedback during office hours and site visits
Document best practices and case studies from high-performing sites
Support quarterly RE-AIM evaluation data collection activities
Prepare site-specific utilization summaries for Site POCs
Contribute clinical insights to weekly team reports
Document lessons learned and recommendations for training/implementation improvements
Participate in customer business reviews when clinical perspective is needed
Qualification
Required
Active clinical license (RN, NP, PA, PharmD, or equivalent) with ≥3 years of direct patient care experience
Understanding of clinical documentation requirements, EHR workflows, and medical decision-making
Experience with VA healthcare system strongly preferred (VistA/CPRS or Cerner/Oracle Health)
Knowledge of multiple clinical specialties and care settings
Understanding of HIPAA, medical-legal documentation standards, and quality requirements
2-3+ years developing or delivering clinical education or healthcare IT training
Comfortable presenting to groups ranging from 5 to 100+ participants
Experience with virtual training platforms (Zoom, Teams, WebEx)
Ability to adapt teaching methods to diverse learning styles and technical proficiency levels
Track record of achieving high training satisfaction scores
2+ years supporting healthcare IT implementations or clinical process improvement initiatives
Experience working with multiple stakeholders across complex healthcare organizations
Ability to manage multiple priorities and meet deadlines
Comfortable with ambiguity and changing priorities in fast-paced environments
Strong organizational skills and attention to detail
Comfortable learning new healthcare technologies quickly
Basic proficiency with data analysis and dashboards (Excel/Google Sheets)
Ability to troubleshoot workflow integration issues
Experience with Learning Management Systems preferred
Familiarity with virtual collaboration tools (Slack, SharePoint, project management software)
Exceptional verbal and written communication skills
Ability to build rapport and trust with clinicians quickly
Strong active listening skills and empathy for clinician challenges
Comfortable presenting to clinical leadership and executive stakeholders
Collaborative team player who works well across functions
User-centered with deep empathy for clinician burnout and workflow challenges
Bias toward action with ability to make sound decisions under pressure
Continuous improvement orientation with willingness to iterate based on feedback
Entrepreneurial mindset comfortable in startup environments
Mission-driven with genuine passion for improving Veteran care and clinician wellbeing
Adaptable and resilient in face of challenges
Preferred
Master's degree in Nursing, Health Administration, Public Health, Medical Education, or related field
VA clinical experience (staff clinician, clinical educator, or clinical informaticist)
Experience with ambient AI, clinical documentation improvement, or speech recognition technologies
Instructional design certification or training
Human-Centered Design (HCD) or Design Thinking training
Lean/Six Sigma process improvement background
Experience with implementation science frameworks (RE-AIM, CFIR)
Benefits
Equity
Comprehensive benefits
Professional development opportunities
Company
Knowtex
Knowtex helps create visit notes from medical conversations.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.12MKey Investors
MedTech Innovator
2024-01-01Seed
2023-06-06Non Equity Assistance
2022-08-23Pre Seed· $0.12M
Leadership Team
Jocelyn Kang
Chief Technology Officer
Recent News
2025-04-07
2025-02-28
Company data provided by crunchbase