Grainger · 1 day ago
Global Command Center Systems Analyst
Jacksonville, FL
Full-time
Hybrid
Entry, Mid Level
$27.50/hr - $45.82/hr
2+ years expGrainger is a leading broad line distributor serving over 4.5 million customers worldwide. The Global Command Center Systems Analyst role involves resolving escalated IT service events and ensuring system availability and performance across Grainger's Enterprise IT landscape.
HospitalityIndustrialManufacturingLogisticsOffice SuppliesSupply Chain Management
No H1B
Responsibilities
Resolve IT service events, incidents and problems escalated by Level 1 GCC Coordinators
Ensure IT service availability and performance goals and objectives, outlined in SLAs and OLAs are met on a consistent and continual basis
Assist and mentor Level 1 GCC Coordinators in proactively monitoring Grainger IT environments to prevent the occurrence of incidents and problems
Follow, execute, and maintain runbooks to resolve application incidents
Ability to navigate through monitoring dashboards such as Splunk and Dynatrace to analyze application issues
Follow and execute incident, problem, request, release, change, knowledge and continuous improvement processes
Collaborate with GCC staff, vendors and stakeholders to assess severity and scope of events and incidents in order to prioritize resolution
Contribute to the creation and maintenance of GCC standard operating procedures and knowledge articles used by the GCC staff
Develop and document workarounds that quickly restore IT service
Support problem management process to prevent recurring events and incidents
Qualification
Required
2+ years experience working in a Network Operations Center or Command Center environment required
2+ years experience working with 24X7 highly-available infrastructures including Unix, Linux, Windows, VMware, EMC SAN storage, and Cisco LANs and WANs required
2+ years experience troubleshooting enterprise systems and networks required
Experience with ITSM tools (ServiceDesk, Service-Now, Remedy, and etc.)
Experience with IT event monitoring and scheduling tools (i.e.& Netscout, Zenoss, Splunk, Redwood, etc.)
Preferred
High School Diploma/GED or equivalent experience preferred
Bachelor's Degree College degree in Computer Science preferred
Experience with Automation using tools such as Ansible Automation Platform systems
Benefits
Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
Company
Grainger
As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
D. G. Macpherson
Chief Executive Officer
Nancy Berardinelli-Krantz
Senior Vice President and Chief Legal Officer
Recent News
2026-02-07
Benzinga.com
2026-02-03
2026-02-03
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