Acuity, Inc. · 1 day ago
ServiceNow Developer
DC-Baltimore Area
Full-time
Hybrid
Mid, Senior Level
4+ years expAcuity Inc. is a growing management and technology consulting firm focused on serving federal clients. They are seeking a Mid-Senior ServiceNow Developer to lead workflow automation and provide application support for the ServiceNow Platform, collaborating with customers and subject matter experts.
Cyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Take the lead in identifying, refining, organizing, documenting, and implementing workflow automation for business processes
Provide application support for the configuration, customization, and administration of the ServiceNow Platform and applications, including Incident Management, Problem Management, Change Management, and HR Service Delivery
Provide application support for the configuration of platform capabilities to include Knowledge Management, Service Catalog, and Service Portal
Deploy core functionality in an out-of-the-box ServiceNow Platform
Generate workflows and integrations with latest ServiceNow technologies
Generate Automated Test Framework (ATF) tests associated with code produced
Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance
Work as part of a team on client engagements
Quickly adapt to customer dynamic environment and adapt their processes and foster innovative ideas
Qualification
Required
Bachelor's degree from an accredited college or university, preferably in a related field
Minimum of four (4) years progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
Must have experience with HR Service Delivery
Extensive knowledge in ITIL and Service Management processes
Demonstrated strength in problem-solving, process improvement, and change management
Experience configuring and administering the ServiceNow Platform
Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
Confident presentation and facilitation skills
Active ServiceNow Certified System Administrator Certification
US Citizenship is required as well as the ability to obtain and maintain a Public Trust
Preferred
Prior experience in a consulting environment, preferably within the public sector
ServiceNow Certified Implementation Specialist - ITSM and/or Certified Application Developer
Company
Acuity, Inc.
Acuity is an information technology company that offers cybersecurity and project management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Contento
VP of Foreign Affairs
Recent News
2025-04-29
2025-04-03
2025-04-03
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