Motorola Solutions · 1 day ago
Field Service Representative - Idstein, Germany
Illinois, United States
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expMotorola Solutions is a global community dedicated to enhancing safety through technology. The Field Service Representative role involves providing technical support for Enterprise Land Mobile Radio networks to U.S. Department of Defense customers across the EMEA region, ensuring effective communication and system maintenance.
Telecom & CommunicationsCyber SecurityVideoTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide expert technical support, service, and integration for Motorola Solutions products focused on DoD customers
Support U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise LMR networks in countries including (but not limited to) Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, UAE, and Africa
Perform installation and removal of trunked and conventional LMR systems at assigned locations, including Germany, Belgium, United Kingdom, Spain, Italy, Africa, and Greece
Operate and maintain equipment for trunked and conventional LMR systems
Maintain, program, optimize, troubleshoot, and repair radio repeaters, portable and mobile radios, base stations, dispatch/communications consoles, and all related ancillary subscriber equipment for both trunked and conventional LMR systems
Provide on-site response, infrastructure equipment repair, local technical support service, and Network Preventive Maintenance Service on Motorola ASTRO® 25 LMR systems
Serve as the primary point of contact for customer resolution, managing and resolving escalated customer issues to successful resolution
Communicate project updates to the customer and resolve minor administrative actions (e.g., room access). Project scope issues must be reported directly to the supervisor
Provide user "refresher" training, including first echelon field training for subscribers and trunked radio infrastructure
Champion the complete Motorola Service and Sales portfolios to support all customer communication needs
Exercise client-focused behavior and ensure on-time delivery, both externally and internally
Utilize multi-tasking skills to manage multiple systems and applications during customer interactions
Support all established Service Level Agreements (SLA)
Provide administrative reports for recurring/non-recurring contracts and one-time reports requested by management/CSM
Receive, review, diagnose, repair, test, and calibrate customer LMR equipment back to OEM standards. Document this process using the FSED automated MCM Comm Shop 360 program or its replacement
Qualification
Required
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
At least 3 years of Radio Frequency (RF) experience and a minimum of 2 years of Networking (Wide and Local Area Networks) experience. Education or work experience may be substituted
Certified technician or equivalent qualification in industrial engineering
Strong knowledge of Motorola Solutions P25 Trunking Network Systems
Solid working knowledge of Motorola radio systems and their customer applications
Strong knowledge of communications systems with the ability to interface with customer technical representatives and provide appropriate technical support
Solid working knowledge of Radio Frequency (RF) theory
Proficiency in hardware and software tools available for both RF and Networking equipment
Ability to receive a security clearance from the U.S. Government and any required position certifications is a condition of continued employment (requires completing a standard form 86 questionnaire)
Must possess a valid U.S. Passport and U.S. driver's license
Must be willing to travel up to 50% across all of EMEA and be in excellent health for traveling requirements
Must possess strong interpersonal and communication skills; both spoken and written English language proficiency is required
Demonstrated ability to use MS applications and Google email/software tools
Sound judgment and decision-making abilities
Effective problem-solving skills
Ability to exercise flexibility as situations warrant
Ability to work well in a team environment
Preferred
An EU driver's license is a plus
In possession of one or more Comp TIA Network+, Security+, MCSE, or CISSP certifications
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2026-02-12
2026-02-10
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