Primrose Schools · 1 day ago
Director of Compliance & Quality Assurance
Smyrna, GA
Full-time
Onsite
Director/Executive
10+ years expPrimrose Schools is dedicated to providing a life-changing early learning experience for children and their families. The Director of Compliance & Quality Assurance will lead the systems and standards that ensure a safe and high-quality experience across all Primrose schools, serving as the subject-matter expert on health, safety, and operational compliance.
Family & CareEducationChild Care
Responsibilities
Lead the development, implementation, and ongoing refinement of health, safety, operational, and brand standards across the Primrose network
Own the full lifecycle of operational policies and procedures, ensuring clarity, accessibility, and consistent system-wide application
Oversee the creation, maintenance, and regular updating of Safe School Plans, incorporating regulatory requirements and industry best practices
Lead system-wide quality assurance and compliance processes, ensuring consistent adherence to standards and effective issue resolution
Partner with Technology and cross-functional teams to improve tools, documentation, and systems that drive efficiency, visibility, and actionable insights
Supervise and develop the Quality Assurance Specialist, providing clear direction, coaching, and support to ensure effective execution of compliance processes
Analyze trends, research, and competitive insights to identify opportunities to elevate quality, safety, and operational excellence across the system
Collaborate with School Programs, Learning & Development, Curriculum, Quality Assurance, and other partners to integrate new initiatives into operational standards with consistency and alignment
Serve as the primary subject-matter expert and leadership advisor on health, safety, operational policy, quality, and compliance matters
Advise and support the development of training, resources, and communications that reinforce understanding and adherence to standards
Participate as a key member of the Issues Management crisis team, guiding intake, investigation, escalation, documentation, and resolution of incidents impacting school quality, safety, or brand reputation
Champion a culture of safety, accountability, and continuous improvement, positioning Primrose as a leader in quality, care, and operational excellence
Qualification
Required
Bachelor's degree in Education, Early Childhood Education, Business, Regulatory Affairs, Public Administration, or a related field
10+ years of experience in operations, compliance, quality assurance, risk management, regulatory oversight, or a related function
5+ years of people management experience, with a demonstrated ability to coach, develop, and lead high performing teams
Experience implementing large scale operational or compliance processes across multi site or franchise organizations
Exceptional communication and cross functional collaboration skills, including experience influencing senior leaders and diverse stakeholder groups
Ability to travel up to 25%
Preferred
Graduate degree preferred
Benefits
Commission or bonuses based on personal and company performance
50% tuition reimbursement for up to three children at any Primrose Schools
Full-time team members are eligible for health, dental and vision insurance
401k with company matching up to 3.5% and life insurance
Employee Assistance Program
Company
Primrose Schools
Primrose Schools® is a national franchise company that provides high-quality early education and care to children and families across America.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lawrence O'Connor
Owner
Nick Koros
Chief Development Officer
Recent News
2025-09-22
Company data provided by crunchbase