AMERICAN SYSTEMS · 13 hours ago
Deskside Administrator I
Eglin Air Force Base, FL
Full-time
Onsite
Entry Level
$40/hr - $47/hr
1+ years expAMERICAN SYSTEMS is a collaborative environment focused on innovation and customer success. They are seeking a Deskside Administrator I to provide on-site technical support, troubleshoot hardware and software issues, and assist with user account management in a large enterprise setting.
GovernmentInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides on-site technical support, addressing hardware and software issues at user workstations under supervision
Troubleshoots desktop and laptop hardware, operating systems (Window), and applications (Microsoft Office, collaboration tools)
Assists with installation, configuration, and maintenance of IT equipment including monitors, printers, and peripherals
Performs device imaging for desktops and laptops following established procedures and configuration standards
Documents and tracks incidents and requests in the ticketing system with accurate and timely updates
Assists users with account setups, password resets, and access management following security protocols
Escalates complex technical issues to senior staff or specialized IT teams for timely resolution
Maintains accurate records of hardware inventory for proper asset management
Participates in training and knowledge-sharing sessions to develop technical skills and stay current on technologies
Assists with IT setup and orientation for new employees to ensure proper equipment and onboarding
Delivers service according to established service level agreements (SLAs) and performance metrics
Monitor COMSEC equipment status and escalate issues to senior personnel as needed
Participate in the distribution and destruction of classified materials per Government defined policy
Qualification
Required
All candidates must be a U.S. Citizen
Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility
Will be subject to a federal background investigation
1-2 years of experience in a deskside or technical support role with an interest in growing technical expertise
Must hold a current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
Strong problem-solving skills and the ability to provide hands-on support under pressure
Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems
Good verbal and written communication skills, with a strong focus on delivering excellent customer service
Familiarity with IT service management tools and remote support technologies
Experience working in a team environment, with a willingness to learn and adapt
Preferred
COMSEC experience would be beneficial
Benefits
Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance
Company
AMERICAN SYSTEMS
AMERICAN SYSTEMS is one of the largest employee-owned companies in the US.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Steckel
President & CEO
Peter Whitfield
Chief Financial Officer
Recent News
Washington Technology
2025-12-20
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2025-12-19
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2025-12-09
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