BlackRock · 16 hours ago
Associate, CRM Change Management Specialist
Atlanta, GA
Full-time
Hybrid
New Grad, Entry LevelBlackRock is dedicated to enhancing client experiences through effective change management and CRM strategies. The role focuses on driving user adoption of Microsoft Dynamics CRM by gathering insights, designing training, and managing communications to support a large user base.
FinanceReal EstateFinTechAsset ManagementCrowdfundingFinancial ServicesReal Estate Investment
Responsibilities
Drive change management in partnership with the business: Work across many client business units and various L&D, sales enablement and COO teams to capture input on change management strategy, partner on execution and drive engagement
Manage communications about the platform to the user base: Design creative, impactful content to help users understand the evolving functionality, share tips and highlight ways the CRM enhances their way of working and drive overall adoption of the platform
Design, coordinate and deliver functional training across sales and service business units, e.g. CRM feature spotlights, drop in sessions, product releases and office hours
User Learning Resources & Release Support: Create, update, and maintain necessary documentation, videos, and guides for releases; Provide ongoing functional trainings, e.g. features releases and office hours
User Feedback Management & Insights: Identify trends / themes or areas for improvement in how we support our users, opportunities for evolving the learning and training offering and tracking user sentiment on the platform
Support User Journey work to understand our user base and build empathy and business knowledge within the broader team
Qualification
Required
Strong communication skills and ability to communicate technical information clearly and concisely to non-technical audiences
Proven ability to communicate effectively with users, listen to their needs and provide empathetic and helpful problem solving
Strong written and verbal communication and excellent presentation skills
Excellent organization skills and time management
Strong analytical skills to be able to analyze data and identify trends to identify areas of opportunity for training or potential feature enhancements
Preferred
Experience with CRM is desired (Microsoft Dynamics is preferred)
Experience in delivering creative, multi-media content to a large audience
Experience in organizational change management
Experience working on enterprise wide or global programs of work
Benefits
Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)
Company
BlackRock
BlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors.
Founded in 1988
10001+ employees
H1B Sponsorship
BlackRock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (34)
2023 (8)
2022 (37)
2021 (31)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$6.59BKey Investors
Ariel Yehezkel
2025-06-20Post Ipo Equity· $0.02M
2025-03-27Post Ipo Debt· $1.08B
2024-07-17Post Ipo Debt· $2.5B
Leadership Team
Mike Strug
Vice President
Trevor Frazier
Vice President
Recent News
2026-02-12
Company data provided by crunchbase