American Hotel & Lodging Association · 20 hours ago
Program Manager, Industry Initiatives and Engagement
Washington, DC
Full-time
Hybrid
Mid Level
$70K/yr - $80K/yr
4+ years expThe American Hotel & Lodging Association seeks an experienced Program Manager to support its FORWARD initiative aimed at advancing women leaders in the hotel and lodging industry. This role involves overseeing program development, managing relationships with partners, and executing engagement activities to enhance professional growth within the industry.
HospitalityTravelNon ProfitAssociationHotel
Responsibilities
Oversee the development and day‑to‑day coordination of industry initiative(s) from concept through implementation and evaluation
Translate organizational priorities into clear project plans, timelines, and deliverables
Collaborate with internal teams to align initiatives with advocacy, membership, education, and Foundation priorities
Coordinate work across internal teams and external partners to keep programs and deliverables on track and aligned with goals
Monitor program budgets, vendor contracts, and reporting requirements to support effective operations
Establish and monitor KPIs, success measures, and evaluation processes for programs
Track program outcomes, assess effectiveness, and suggest updates or enhancements based on findings. Regular reporting (monthly and quarterly)
Develop and refine program frameworks, toolkits, pilot activities, and scalable models
Build and maintain positive relationships with members, partners, and industry participants to support program success
Develop engagement plan and manage the FORWARD/Network, comprised of thousands of members. Foster community that provides opportunities for learning, mentorship, peer support, and professional growth in both virtual and in-person environments
Serve as the main point of contact for program participants and internal teams
Support outreach and communication efforts that promote initiatives and highlight program impact
Prepare compelling briefings, presentations, and updates for internal staff and stakeholders
Continually identify industry needs, trends, and opportunities that can inform program development
Plan and execute engagement activities such as events, roundtables, webinars, and working groups
Coordinate and support speaker identification and outreach, agenda development, and talking points
Support the evaluation of engagement activities to gauge success and enhance future programming
Partner with industry leaders, subject matter experts, and influential voices to deliver impactful, market-relevant programming
Qualification
Required
Bachelor's degree or related experience
4-6+ years of professional experience in non-profit program development and management
Proven project management experience across internal and external stakeholder groups, including high-profile leaders and matrixed corporations/organizations
Familiarity growing and managing networks, chapters, or communities comprised of thousands of members/participants with varying needs and interests
Strong strategic thinking with the ability to identify challenges and opportunities alongside recommendations for program development, enhancement or reconfiguration to meet participants, funders and industry needs
Proven communication skills, both written and verbal, with an ability to clearly articulate program impact and outcomes that resonate with program participants, stakeholders and funders
Dynamic problem-solving, including the ability to effectively source, analyze, and report data to inform decision making
Excellent relationship management skills with strong customer service ethics
Comfortable working under pressure and adhering to deadlines
Ability to work both independently and collaboratively across the organization, while maintaining attention to detail and 'managing up' effectively
Positive attitude and willingness to be flexible to adapt to changing needs with an entrepreneurial mindset
The ability to source, analyze, and report on data, including presenting organized themes and findings to the leadership team
Proven experience creating and managing multifaced budgets
Experienced computer and software knowledge: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), project management tools (Asana preferred) and CRMs (Salesforce preferred)
Basic design proficiency utilizing Canva, Adobe or other software
Ability to travel (up to 15%)
Preferred
Professional and/or volunteer experience working on gender parity initiatives preferred
Company
American Hotel & Lodging Association
AH&LA is the sole national association representing all segments of the 1.8 million-employee lodging industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Troy Flanagan
Executive Vice President, External Government Affairs & Industry Relations
Recent News
2025-11-24
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