Sandvik · 2 hours ago
Technical Support Specialist
Nashville, TN
Full-time
Hybrid
Mid, Senior Level
4+ years expSandvik is a leading supplier of equipment and services for processing rock and minerals in the mining and construction industries. They are seeking a Technical Support Specialist who will perform maintenance, faultfinding, and repair tasks on advanced equipment, ensuring customer satisfaction and collaborating with peers to enhance service operations.
MiningConstructionIndustrialManufacturingBuilding MaterialMachinery Manufacturing
Responsibilities
Support dealer training and certification
Support distributor network using digital tools
Supervising advanced repairs and inspections of products and equipment of different kinds at customer site or own premises
Report and document results after above actions
Provide periodic back up support for technical helpdesk as required
Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers
Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products
Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support
Provide advanced technical support and advice to the sales team and other Sandvik departments
Review, manage and advise on job costs to aid planning
Guide and train colleagues in service methods and tools
Plant Audits and performance optimization of products
Validate and document new product performance
Technical support to the product line and sales teams
Interface to NPD’s on service and support related areas of development
Develop and produce documentation to support both distributors and the technical support desk
Ensure that all work procedures are carried out according to the correct training and safety standards
Take care of your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of any other person when out on site or when carrying out our Help Desk duties
Identify and report any unsafe work behaviors/practices, hazards, and incidents immediately to your line manager and follow the Take 5 approach at all times, utilizing internal reporting structures
Work as a project lead on the development and production of Sandvik technical documentation and training, acting as a mentor to others in the required field
Share knowledge through training with colleagues/Service engineers while working to build knowledge and skill levels within the technical specialist role
Understand the operation of the equipment and outline the functionality of Control systems, hydraulics, and electric systems to junior service technicians, distributors, and customers
Qualification
Required
4-6 years of experience with Sandvik equipment
Relevant trade certification and Sandvik Service Technician qualification
Proficient knowledge of hydraulics, mechanics, electrics, automation, pneumatics, and materials
Strong root cause analysis skills and the ability to work independently
Excellent communication skills and a customer-focused approach
Willingness to travel and work in various field locations
Preferred
Experience with Load & Haul, Drilling and Rigging, Rock Drill Technologies, and Automation
Proficient in digitalized systems relevant to equipment
Advanced schematics reading and technical report writing skills
High voltage experienced
Company
Sandvik
Sandvik is an engineering group with products that enhance customer productivity, profitability, and sustainability.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.81BKey Investors
European Investment BankNordic Investment Bank
2025-11-25Post Ipo Debt· $578.24M
2025-06-05Post Ipo Debt· $171.8M
2022-09-20Post Ipo Debt· $498.56M
Leadership Team
Stefan Widing
President and CEO
Cecilia Felton
EVP and Chief Financial Officer
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