Palmetto Infusion · 9 hours ago
IT Support Technician
Birmingham, AL
Full-time
Onsite
Entry, Mid Level
2+ years expPalmetto Infusion provides comprehensive ambulatory and home-based infusion services to patients. The IT Support Technician is responsible for configuring and maintaining company computers and equipment, responding to help desk tickets, and assisting with user support and IT projects.
HealthcareHealth Care
Responsibilities
Participate as the first line of resolution for help desk requests through the dedicated helpdesk phone extension or tickets entered via the service desk web portal
Help users with computer and software issues including Microsoft O365 products
Help users with corporate email for computers and mobile devices
Help users with network printer setup and troubleshooting
Help users with remote access via corporate VPN
Help users troubleshoot issues with Electronic Medical Records system
Unlock accounts and reset passwords on various systems for users
Assist with setup of new computers and other equipment
Support employees after hours via a rotational on-call schedule
Assist other members of the IT department with special projects as assigned
Qualification
Required
High School Diploma or Equivalent
ITF+, A+, or similar entry level certification or an associate degree in lieu of these certifications
2 years of relevant experience in IT related field
Proficient at partner programs (i.e.: MS Outlook, Word, Excel)
Ability to cope with ambiguous, changing environment while under pressure in a calm manner
Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team
Benefits
Competitive Compensation
Comprehensive Medical Insurance
Dental and Vision Insurance
Company Life Insurance
Voluntary Life and Disability Insurance
Additional Voluntary Supplemental Plans
Flexible Spending Account (Medical and Dependent Care)
Health Savings Account
401K Retirement Plan
Employee Assistance Program (EAP)
Employee Discounts
Ramsey SmartDollar Program
Referral Program
Tuition Assistance
Paid Time Off
8 Paid Company Holidays
Company
Palmetto Infusion
As an ambulatory infusion company with an in-home care segment, Palmetto Infusion was among the first in the country to believe that what we had to offer to patients—it was unique, and it was life-altering.
Founded in 1999Pawleys Island, South Carolina, USA
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-04-16Private Equity
Leadership Team
David Goodall
Chief Executive Officer
Anne Rivenbark
CFO Retired
Recent News
Company data provided by crunchbase