Amentum · 18 hours ago
Tier 3 IT Support Technician
Washington, DC
Full-time
Onsite
Senior Level
$33/hr - $35/hr
5+ years expAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges. They are seeking a Tier 3 IT Support Technician to provide desk side and call center support for complex software and hardware troubleshooting, while also mentoring junior technicians and ensuring excellent customer service.
Mechanical EngineeringSecurityTechnical Support
No H1B
U.S. Citizen Only
Responsibilities
Provide Tier 3 IT desk side and/or call center support to end users for complex software and hardware troubleshooting
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Provide support for on-site and remote (via Citrix) technology integration including laptops, printer networks, and VOIP systems
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Utilize ServiceNow to create, update, and close incident and service requests
Assist with configuration and support for agency issued mobile devices
Help mentor and train colleagues and junior technicians with core IT principles and technologies
Provide excellent customer service, while serving as a technical expert and liaison to NIH clients and contract staff
Maintains current knowledge of relevant technology as assigned
Qualification
Required
At least 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software
CompTIA A+ certification may be substituted for 1 year of experience
ServiceNow ticketing system experience
Experience averaging about 10–12 tickets a day
Experience with the Microsoft Windows 11 operating system
Experience troubleshooting Microsoft 365, including Outlook and Teams
Multi-factor authentication (MFA) troubleshooting experience
Experience with hardware and memory installations, laptop/desktop imaging and backups, system updates, and software pushes
Understanding of enterprise-level IT environments
Working knowledge of computers, printers, and scanners, including how these pieces of technology interact with each other, including assembly, installation, configuration, testing, troubleshooting, and repairing hardware and peripherals
Must have a valid, REAL ID driver's license to enter federal buildings (or other acceptable documentation, such as a valid U.S. passport book or card, etc.)
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location
Preferred
Experience working in a high-paced, high-volume Government Client environment
Experience handling Personal Identity Verification (PIV) cards
Experience with remote support tools (such as Bomgar, BigFix, etc.)
Microsoft InTune experience
MacOS experience
Active Directory experience
Experience troubleshooting mobile devices
Experience with documentation, tracking, security, and testing related to network operations and hardware/software integration, including review and maintenance of agency policies and procedures
Excellent writing, communication, and organizational skills
Benefits
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Company
Amentum
Amentum is a technology and engineering company for security, defense, and energy.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$321.16M2025-03-12Post Ipo Secondary· $321.16M
2024-09-27IPO
2020-01-01Private Equity
Leadership Team
Ajay Nagar
Vice President
Darren Burton
Chief People Officer
Recent News
2026-02-03
2026-01-20
Company data provided by crunchbase