Fortrea · 1 day ago
Cust Svc Support Rep- Client Billing (WFH)
United States
Full-time
Remote
Entry Level
$17.75/hr - $21/hr
1+ years expLabcorp is seeking a Client Customer Service Support Representative to join their team in the Revenue Cycle Management Division. This role focuses on providing customer service support to clients, ensuring their needs are met efficiently while delivering a world-class customer experience.
BiotechnologyHealthcareClinical TrialsHealth Care
Responsibilities
Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
Continuous evaluation of current policies and SOP’s and give recommendations for process improvements
Handle sensitive information in a confidential manner
Reading and understanding of explanation of benefits or correspondence
Accurately document all accounts ensuring guidelines and regulations are followed
Communicate via telephone with a physician, insurance company and patients
Utilize tools to verify eligibility, claim status and/or to obtain better billing information
Qualification
Required
High School Diploma or equivalent required
Minimum one year work experience required
Handle sensitive information in a confidential manner
Reading and understanding of explanation of benefits or correspondence
Accurately document all accounts ensuring guidelines and regulations are followed
Communicate via telephone with a physician, insurance company and patients
Utilize tools to verify eligibility, claim status and/or to obtain better billing information
Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
Follow approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims
Continuous evaluation of current policies and SOP's and give recommendations for process improvements
Preferred
Previous call center and customer service experience strongly preferred
Previous medical experience strongly preferred
Strong phone and verbal communication skills along with active listening skills preferred
Ability to meet deadlines and exercise critical thinking skills preferred
Benefits
Generous paid time off!
Medical, Vision and Dental Insurance Options!
Flexible Spending Accounts!
401k and Employee Stock Purchase plans!
No Charge Lab Testing!
Fitness Reimbursement Program!
Tuition Reimbursement
Company
Fortrea
Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.
10001+ employees
H1B Sponsorship
Fortrea has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (25)
2023 (6)
Funding
Current Stage
Late StageLeadership Team
Anshul Thakral
Chief Executive Officer
Agnieszka Gallagher
General Counsel, Chief Compliance Officer and Corporate Secretary
Recent News
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