Trinity Health · 12 hours ago
Customer Support Specialist
DeWitt, IA
Part-time
Onsite
New Grad, Entry LevelTrinity Health is committed to providing compassionate care, and they are seeking a Customer Support Specialist to enhance customer experiences at their retail front store. The role involves operating the cash register, handling transactions, resolving customer issues, and maintaining a welcoming checkout area.
HealthcareLogisticsDeliveryHealth Care
Responsibilities
Provides excellent customer service at the retail front store checkout and supports a welcoming, efficient store experience
Operates the cash register and point of sale system accurately, handles cash and electronic payments, and resolves routine customer issues within scope
Supports front-end merchandising by maintaining a clean, organized, and well-stocked checkout area, including impulse items, promotional displays, and customer-facing signage
Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions
Assists the pharmacist in outpatient prescription services, including retail, specialty pharmacy, home health care, and nursing home services, as assigned by location and role
Provides consistently positive customer service at the front store register, including greeting customers, assisting with questions about store items, and creating a respectful and helpful checkout experience
Operates the cash register and point of sale system, processes sales transactions accurately, and follows procedures for cash, credit, debit, and other payment types
Follows cash handling standards, including drawer accountability, start and end of shift procedures, overage and shortage reporting, and secure handling of cash and receipts per policy
Processes returns, exchanges, refunds, voids, and price adjustments within approved limits and escalates exceptions to the manager per policy
Uses service recovery skills to address routine concerns, sets expectations for next steps, and escalates complaints or sensitive situations to the manager in a timely manner
Maintains a clean, organized, and professional checkout area, including keeping counters clear, restocking bags and register supplies, and maintaining an orderly workspace for efficient service
Supports front-end merchandising by stocking, facing, and rotating impulse items and front-register products, maintaining planograms or display instructions when provided, and ensuring promotional items and signage are accurate and presentable
Assists with front store organization tasks, including light stocking, straightening shelves near the front end, checking outdates on front-end merchandise, and communicating low-stock or display issues to leadership
Follows safety and security procedures, including basic loss prevention awareness, securing cash and sensitive materials, and reporting suspicious activity or safety events to leadership
Maintains customer privacy and protects payment and customer information by following applicable privacy and security requirements and organizational policies
Qualification
Required
Must possess a comprehensive knowledge of retail customer service, cashier and point of sale operations, cash handling controls, and basic merchandising support for a front store environment, as normally obtained through a high school diploma or equivalent
Must be 18 years of age or older
Must be comfortable operating in a collaborative, shared leadership environment
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne
Must be able to set and organize own work priorities and adapt to them as they change frequently
Must be able to work concurrently on a variety of tasks in an environment that may be stressful, with frequent interruptions and individuals having diverse personalities and work styles
Ability to maintain a high standard of courtesy and cooperation when interacting with customers, patients, visitors, vendors, and co-workers, and to sustain satisfactory job performance during busy periods and challenging customer interactions
Adaptability to situations requiring the precise attainment of set limits, tolerances, or standards, including cash handling controls, drawer accountability, pricing accuracy, and inventory and merchandising standards
Adaptability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure, including switching between merchandising, register support, vendor coordination, and assigned administrative support tasks
Ability to maintain confidentiality of any patient or customer information encountered while supporting administrative workflows
Must possess the ability to comply with Trinity Health policies and procedures
Must be able to travel to the various Trinity Health sites as needed
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
Founded in 2000
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
HealthCareIT News
2026-02-05
2026-01-16
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