Motorola Solutions · 23 hours ago
Senior Customer Support Manager - Idstein, Germany
Illinois, United States
Full-time
Onsite
Mid, Senior Level
$100K/yr - $124K/yr
3+ years expMotorola Solutions is a global community focused on enhancing safety through technology. They are seeking a Senior Customer Support Manager to ensure customer satisfaction and successful execution of service products under government contracts, while managing relationships with external partners.
Telecom & CommunicationsCyber SecurityVideoTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage government contracts, ensuring successful delivery of Service products
Oversee contract P&L performance, meeting Service billing and cost goals
Responsible for accurate forecasting, contract renewals, and proposal development
Meet P&L and receivables goals
Develop Statements of Work (SOWs)
Develop and execute strategic service account plans and profiles for assigned accounts, including goals and strategies
Build strong, long-lasting customer relationships to position Motorola Solutions for Service growth
Market sophisticated and integrated service programs to multiple layers within customer organizations
Promote Service growth by increasing sales of traditional core LMR, 'expand the core,' and non-traditional services, designing winning strategies
Work closely with direct and indirect Sales teams
Identify future expansion opportunities for all services, requiring travel throughout EMEA to meet customers and service delivery organizations
Meet or exceed minimum contract revenue and margin goals
Develop, execute, and deliver Enhanced Warranty/Recurring Service contractual business for U.S Federal Government Customers and Prime Contractors
Maintain Service contracts with standard and Special Products (SP) content
Work with US Federal Account Managers and teams to satisfy US Federal agency customers and expand existing business
Provide assistance and information to the TSM (Technical Service Manager) and other delivery channels (regional channel partners/sub-contractors) to ensure contractual compliance and channel capability
Effectively self-manage multi-customer accounts, often spanning international boundaries
Create an environment of internal and external cooperation
Build in-depth relationships with Sales, System Integration, other Solutions and Services US Federal Government Markets, and Motorola Solutions Corporate departments
Motivate and lead teams, proactively solving customer problems by aggressively working across Motorola Solutions’ organizations
Assist the TSM’s resource team and other delivery channels to resolve conflicts, dealing with obstacles and objections by involving proper decision-makers
Ensure all delivery organizations complete contractual work requirements thoroughly, correctly, and in a timely manner
Effectively express complicated and sensitive concepts and facilitate meetings
Prepare and deliver persuasive messages
Ensure all responses to customers and other organizations are thoroughly reviewed for accuracy and completeness
Ensure sensitive matters are handled properly, considering corporate ethical standards and all applicable international legal & cultural requirements and values
Maintain a strong working knowledge of internal Motorola Solutions systems and processes (e.g., Oracle SLC, Clarify, Motorola On-line) and effectively utilize business tools (e.g., Google Suite and Microsoft Office applications)
Promote pride and positive attitudes in support staff, helping them reach their maximum potential through training, mentoring, and maintaining currency on company procedures, policies, and methodologies
Qualification
Required
Bachelor's Degree is preferred
3+ years of related experience
Public Safety domain knowledge/experience is required
Must have a valid U.S. Passport and U.S. driver's license
Must be capable of traveling requirements (willingness to travel up to 50%, the Sr. CSM will travel across Europe, the Middle East and Africa
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
3+ years of experience in one of the following: LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, Public Safety, Government, Technical Services Sales with Government customers or Military experience
Preferred
Additional experience in customer-facing roles such as Account Management, Consulting, or Project Management is a plus
Customer side domain experience working with the US Department of Defense is preferred
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2026-02-12
2026-02-10
Company data provided by crunchbase