Lam Research · 1 day ago
Product Support Engineer 3
Phoenix, AZ
Full-time
Hybrid
Senior Level
5+ years expLam Research is focused on providing premier customer support throughout the lifecycle of their products. As a Regional Product Support Engineer, you will be responsible for diagnosing, troubleshooting, and resolving complex technical issues for customers, while also acting as a mentor and contributing to the global technical community.
SemiconductorRenewable EnergyManufacturingCleanTech
Responsibilities
Serve as a subject matter expert on complex technical issues and escalations, providing guidance and solution recommendations
Support field engineers, technicians, and product support teams in diagnosing, troubleshooting, repairing, and debugging complex electro‑mechanical equipment, software, and networked systems
Respond to escalations, identify solutions for equipment or software malfunctions, and relay design, reliability, or maintenance issues to engineering
Partner with account teams to present problem statements, root cause analyses, and secure customer alignment on solutions
Identify performance improvement opportunities through hands-on work and data analysis
Drive corrective actions at customer sites to resolve and prevent recurring escalations
Act as liaison among customers, product groups, and field service; collaborate with senior engineers across multiple teams
Participate in reviewing procedures, processes, and tool designs affecting development activities
Manage projects, prepare management reports, and lead customer escalation meetings
Support machine availability initiatives and use Equipment Intelligence tools to develop diagnostic matrices for issue prevention
Provide advanced technical support for highly sophisticated products
Build customer confidence through credible recommendations and strong understanding of customer needs to support sales, service, and revenue
Contribute to Lam’s global technical community by sharing knowledge and improving organizational learning
Serve as a technical mentor for field and account engineers; design and deliver training as needed
Qualification
Required
Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or equivalent work experience
Effective communication in inter-departmental and cross cultural team
Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads
Able to travel both domestic and international based on business need
Preferred
Experience with Lam Spin Clean Systems (EOS, DV-P) preferred
Benefits
Comprehensive set of outstanding benefits
Company
Lam Research
Lam Research supplies wafer fabrication equipment and services to the worldwide semiconductor industry.
10001+ employees
H1B Sponsorship
Lam Research has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (242)
2024 (239)
2023 (170)
2022 (216)
2021 (242)
2020 (182)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-05-11IPO
Leadership Team
Tim Archer
President and CEO
Rick Gottscho
Exec VP and CTO
Recent News
Business Standard India
2026-02-09
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2026-02-08
2026-02-03
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