Relatient · 1 day ago
Technical Analyst
United States
Full-time
Remote
Entry Level
$21/hr - $26/hr
1+ years expRelatient is a company that helps healthcare organizations optimize patient access through AI-powered workflows and real-time automation. They are seeking a Technical Analyst to enhance client experience by resolving complaints, monitoring support cases, and providing solutions to clients.
HealthcarePaymentsHospitalHealth Care
Responsibilities
Enhance overall Relatient client experience
Resolve client complaints and product troubleshooting via phone, email, and/or support cases
Submit and assign support cases to appropriate department
Monitor support portal and keep client updated on status of case(s)
Properly prioritize client requests
Guide client with solutions when issue appears to be user error/lack of knowledge
Utilize computer technology to handle high call/support ticket volumes
Work with team leads to ensure proper customer service is being delivered
Close out or open call /email records in support portal
Transfer clients to appropriate department(s)
Inform support team when issue(s) are high priority
Basic research of issues before assigning case(s)
Web Portal training/support
Client Notification of Case Resolution(s)
Qualification
Required
Bachelor's degree or equivalent experience in lieu of a degree is required
1+ years of experience in a Customer Support role, preferably in a technical support role
Some experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins)
Basic understanding of Programming / Scripting Language(s)
Benefits
Medical, dental and vision coverage
Company-paid life and disability insurance
HSA with employer contributions
Employee Assistance Program (EAP)
401(k) with company match
Unlimited PTO, 10 paid holidays, and paid-parental leave
Flexible work options
Company
Relatient
Dash® by Relatient. Best in KLAS® 2024 for patient scheduling & engagement software solution. Schedule, communicate & engage with patients.
201-500 employees
H1B Sponsorship
Relatient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Brighton Park CapitalJim Sohr
2019-11-14Private Equity
2018-09-12Series Unknown
2014-01-22Series A
Leadership Team
Jeff Gartland
Chief Executive Officer
Recent News
2025-10-03
2025-08-27
DelveInsight Business Research LLP
2025-06-12
Company data provided by crunchbase