GuideIT · 1 day ago
Clinical Application Support Analyst
United States
Full-time
Remote
Mid Level
3+ years expGuideIT is a US-based technology services company focused on providing value through technology alignment and optimization. They are currently looking for a Clinical Application Support Analyst to serve as the point-of-contact for Customer’s end users, providing support and documentation for eCW settings and configurations.
SoftwareInformation TechnologyProfessional Services
Responsibilities
Act as an eCW Analyst on assigned Customer EHR department team
Participate in any required Customer and GuideIT meetings
Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
Complete assigned incidents, requests, and projects related to the eCW and related systems
Assist in creating, updating, and resolving issues with eCW vendor
Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
Other duties as assigned
Qualification
Required
Thorough understanding of eCW and related 3rd Party Vendors applications
3+ years of experience with implementation and/or support of eCW
Ability to engage with customer team members at all levels (staff level to management)
Understands, promotes, and demonstrates customer processes and procedures
Aptitude for high productivity and efficiency
Strong communication and interpersonal skills
Preferred
Bachelor's Degree, preferred
Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate
Benefits
Competitive pay
Performance-based bonuses
401K
Health, dental and vision insurance coverage
Paid holidays
Paid time off
Company
GuideIT
GuideIT was founded by a group of five experienced business leaders who helped pioneer the IT outsourcing business.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2014-02-04Private Equity
Leadership Team
Bob Kelly
Chief Financial Officer
Recent News
Company data provided by crunchbase