State of Oklahoma · 22 hours ago
Assistant Director, Technology Support
Oklahoma County, OK
Full-time
Onsite
Director/Executive
$0/yr - $105K/yr
6+ years expThe Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. The Assistant Director, Technology Support is responsible for business management, supervision, and direction of the Technology Support team, ensuring the successful deployment of technology projects that support agency initiatives.
Non ProfitSocial MediaGovernmentConsultingHealthcareCommunitiesHealth Care
No H1B
Responsibilities
Provide public health technology Support, goals, objectives, vision, and leadership
Supervise and coach a staff of individuals with diverse skills and OSDH responsibilities. Train, schedule, assign, direct, coordinate, review, and evaluate the work performance of staff members
Maintains daily, monthly, and annual statistical analysis reports on tracking hours on department projects, project enhancements, area risk evaluations, and overall project(s) progression
Partner with OMES on the development and implementation of OSDH technologies and applications
Partner with internal contacts to identify and implement enterprise solutions for business efficiencies. Review processes and implement strategies to improve efficiencies via technology and/or automation
Provide business leadership and strategic direction for the Technology Support team
In partnership with OMES and OSDH staff, serve as an escalation point for IT and related issues
Manage the successful deployment of OSDH technology projects that support agency initiatives
Maintain oversight of OSDH assets and improve the successful management of technology systems
Create deployment plans that align with OSDH technology milestones and implementation schedules
Create, update, and maintain knowledge base for all applicable systems, equipment, applications for continuous improvement for providing timely and effective support as needed
In partnership with OMES, oversee installation, maintenance, troubleshooting, and repair of desktop computer workstations, virtual desktops, printers, related equipment and maintain inventories, as applicable
Establish and maintain a supportive culture of continuous improvement related to responsiveness, accuracy, timeliness, streamlined processes, communication, and documentation
Ensure OMES and OSDH policies and procedures are strictly followed
Provide regular and punctual work attendance
Coordinate and complete other duties, special projects, and activities as assigned
Understand business needs and effectively explain the needs to other stakeholders
Liaison between OSDH and OMES where needed to achieve project success
Understanding of technology integration with other product and services
Being present in the office is an essential function of this job
Other duties as assigned
Qualification
Required
Bachelor's degree (B.A.,B.S) or equivalent related experience and/or training with six years of professional experience including three or more years in system analysis, strategic planning, one year or more in developing technology roadmaps, One or more years in vendor engagement with technology implementation outcomes OR an equivalent combination of education and experience
If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application
All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship
Knowledge of methods for documenting processes including workflow, touchpoints, reminders, notifications, and reporting
Knowledge of process automation methods
Knowledge of strategic planning methods
Skilled in statistical methods including descriptive, inferential and predictive analytics
Skilled in report development
Skilled in written and verbal communication
Skills in problem solving, critical thinking, and attention to detail
Ability to transform data into useful information
Ability to listen and understand reporting needs and convert those needs into useful information
Ability to work both independently and in a team-oriented environment
Ability to work in a deadline-oriented environment under direct supervision
Ability to produce an accurate, timely and quality work product
Ability to establish and maintain effective working relationships with others
Ability to provide excellent customer service to both internal and external clients
Benefits
Generous state paid benefit allowance to help cover insurance premiums.
A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
Flexible spending accounts for health care expenses and/or dependent care.
Retirement Savings Plan with a generous match.
15 days of vacation and 15 days of sick leave the first year for full time employees.
11 paid holidays a year.
Student Loan repayment options & tuition reimbursement.
Employee discounts with a variety of companies and venders.
Longevity Bonus for years of service
Company
State of Oklahoma
State of Oklahoma is a government organization that provides community development, education, employment, and health services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dan Cronin
CIO and Chief Transformation Officer
David Ostrowe
Chief Operational Officer
Recent News
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