Rehabmart.com · 8 hours ago
Customer Support Specialist
Watkinsville, GA
Full-time
Onsite
Entry Level
$15/hr - $18/hr
1+ years expRehabmart.com is seeking a Customer Support Specialist to play a vital role in ensuring customer orders are fulfilled accurately and promptly. This position involves managing order processing and tracking, while maintaining clear communication with vendors and customers.
Medical DeviceHealthcareWellnessHealth Care
Responsibilities
Responsible for analyzing, processing, and responding to customer orders and inquiries with speed and accuracy
Effectively “owns” and follows up on proper workflow of order from the time it comes in until it ships to ensure a positive customer experience
Initiates customer contact to resolve inquiries with prompt issue identification, proper routing, and escalation, and will act as a central point of contact for customers and operations after an order is placed
Monitors inbound email and phone queues and respond to basic questions regarding order status, price, and availability, tracking information and order confirmation
Ensures proper and concise documentation of inquiries and follow up
Works with all departments to deliver on standard performance metrics to support departmental goals & requirements
Ensures customer shipping specifications are followed for critical orders and resolves discrepancies including working with internal departments and external customers
Qualification
Required
High School Diploma or equivalent
Advanced proficiency in Microsoft Excel and Google Workspace (Docs, Sheets, Drive, etc.)
Advanced typing proficiency
Customer support: 1 year (Required)
Schedule management: 1 year (Required)
Order management system: 1 year (Required)
Google Docs: 2 years (Required)
Preferred
Background knowledge of durable medical equipment (DME) is beneficial
Ability to Commute: Watkinsville, GA 30677 (Preferred)
Ability to Relocate: Watkinsville, GA 30677: Relocate before starting work (Preferred)
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance
Company
Rehabmart.com
Rehabmart was founded by two Occupational Therapists: Mike Price, OTR and Hulet Smith, OTR/L.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Hulet Smith
CEO
Duane Shippy
CTO
Company data provided by crunchbase