DeepIntent · 3 hours ago
Senior Support Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $120K/yr
5+ years expDeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. They are seeking a Senior Support Operations Manager to provide strategic and operational leadership for the support systems and processes that power their customer experience.
HealthcareAdvertisingMarketingHealth Care
Responsibilities
Provide strategic and operational leadership for the support systems and processes that power DeepIntent’s customer experience
Be responsible for the success of the DeepIntent helpdesk solution powered by Intercom—driving the implementation and continuous improvement of scalable support workflows, translating data into actionable insights, and building AI-powered customer experiences
Institute Support Operations best practices within DeepIntent, initially for our Platform Operations team, but with the potential to expand to other customer-facing teams over time
Own the roadmap for enhancements to DeepIntent’s use of Intercom, leading the design, maintenance, and continuous improvement of workflows, automations, integrations, and customer journeys
Own and lead the customer support analytics strategy, delivering clear, recurring KPIs and data-driven insights to senior leadership
Lead the training, optimization, and governance of Intercom’s AI tools to improve accuracy, deflection, and customer satisfaction
Partner with Support, Ops, Product, Marketing, and Engineering team leaders to align the helpdesk solution’s capabilities with company-wide priorities
Act as the senior subject matter expert for Intercom, establishing best practices, documentation, and change management
Qualification
Required
5+ years of experience in Operations, CX Ops (Customer Experience Operations), or Support Operations with demonstrated leadership responsibility
Hands-on expertise with Intercom or a comparable helpdesk platform (e.g., Zendesk, Salesforce Service Cloud), including workflows, reporting, automation, and AI-driven capabilities
Proven ability to operate strategically while executing with attention to detail
Strong analytical, communication, and stakeholder management skills
Experience in SaaS or high-growth technology environments
Benefits
Annualized bonus plan
Comprehensive medical, dental, and vision insurance
401K match program
Unlimited PTO policy
Paid holidays
Remote friendly culture with flexible work options
Career development and advanced education support
WFH and internet stipends
Company
DeepIntent
DeepIntent is a healthcare marketing technology company founded on the principle that digital media can influence positive health outcomes.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-09-09Acquired
2019-01-01Series Unknown
Leadership Team
Chris Paquette
Founder & CEO
Amit Chaturvedi
Chief Operating Officer
Recent News
2025-10-09
globallegalchronicle.com
2025-10-03
Company data provided by crunchbase