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IT Support Specialist jobs in United States
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Phaxis · 22 hours ago

IT Support Specialist

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$75K/yr - $120K/yr
date2+ years exp
Phaxis is seeking an experienced IT Support Specialist to provide technical assistance across end-user systems, applications, and core infrastructure. The role involves troubleshooting hardware/software issues, supporting daily operations, and ensuring high availability of IT services.
Human ResourcesLogisticsDeliveryStaffing Agency

Responsibilities

Provide Tier 1–2 support for Windows desktops, laptops, peripherals, and mobile devices
Install, configure, and maintain Windows OS, O365 applications, and approved software tools
Manage user accounts, access permissions, and security policies within Microsoft 365 and Active Directory
Troubleshoot email, Teams, SharePoint, and OneDrive issues
Support basic networking tasks including IP addressing, DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting
Monitor and respond to support tickets, documenting resolutions and following escalation procedures when needed
Assist with workstation imaging, patching, updates, and inventory tracking
Work with vendors and internal teams to resolve hardware, software, and network issues
Ensure adherence to IT security best practices and company policies
Provide excellent customer service and support to end users across the organization

Qualification

Windows 10/11Microsoft 365Networking fundamentalsActive DirectoryCompTIA A+Network+Customer serviceProblem-solvingCommunication

Required

2–4+ years of IT support or help desk experience
Strong hands-on experience with Windows 10/11 and Microsoft 365
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Ability to diagnose hardware and software issues efficiently
Strong communication, customer service, and problem-solving skills

Preferred

Familiarity with Active Directory, Intune, or other device management tools is a plus
Experience in financial services environments is highly desirable
CompTIA A+, Network+, or Microsoft certifications preferred but not required

Company

Phaxis

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Phaxis is one of the nation's leading recruiting and consulting firms.
dateFounded in 2002
location
New York, New York, USA
people-size51-200 employees
web-link
http://phisearch.com

Funding

Current Stage
Growth Stage

Leadership Team

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Seth Friedland
Co-Founder and CEO
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E
Erik DiGiacomo
President
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Company data provided by crunchbase