Phaxis · 15 hours ago
IT Support Specialist
New York, NY
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $120K/yr
2+ years expPhaxis is seeking an experienced IT Support Specialist to provide technical assistance across end-user systems, applications, and core infrastructure. The role involves troubleshooting hardware/software issues, supporting daily operations, and ensuring high availability of IT services.
Human ResourcesLogisticsDeliveryStaffing Agency
Responsibilities
Provide Tier 1–2 support for Windows desktops, laptops, peripherals, and mobile devices
Install, configure, and maintain Windows OS, O365 applications, and approved software tools
Manage user accounts, access permissions, and security policies within Microsoft 365 and Active Directory
Troubleshoot email, Teams, SharePoint, and OneDrive issues
Support basic networking tasks including IP addressing, DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting
Monitor and respond to support tickets, documenting resolutions and following escalation procedures when needed
Assist with workstation imaging, patching, updates, and inventory tracking
Work with vendors and internal teams to resolve hardware, software, and network issues
Ensure adherence to IT security best practices and company policies
Provide excellent customer service and support to end users across the organization
Qualification
Required
2–4+ years of IT support or help desk experience
Strong hands-on experience with Windows 10/11 and Microsoft 365
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Ability to diagnose hardware and software issues efficiently
Strong communication, customer service, and problem-solving skills
Preferred
Familiarity with Active Directory, Intune, or other device management tools is a plus
Experience in financial services environments is highly desirable
CompTIA A+, Network+, or Microsoft certifications preferred but not required
Company
Phaxis
Phaxis is one of the nation's leading recruiting and consulting firms.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Seth Friedland
Co-Founder and CEO
E
Erik DiGiacomo
President
Company data provided by crunchbase