Northwest Administrators, Inc · 21 hours ago
QA Auditor (Call Center)
LV Metro Area
Full-time
Onsite
New Grad, Entry Level
$21.35/hr - $28.88/hrNorthwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. They are seeking a Quality Assurance Auditor to monitor and evaluate calls in their Client Service Center, providing feedback and collaborating with trainers to maintain operating procedures.
FinanceConsultingFinancial Services
Hiring Manager
Willie Williams
Responsibilities
Deliver exceptional customer service through scheduled reviews/audits
Drive a high level of associate performance and engagement
Resolve issues escalated by the CSR, Supervisor, or other internal departments
Handle internal calls from CSRs on the Assist Queue line
Assist in creating/maintaining Standard Operating Procedures on the SharePoint site
Assist with maintenance of department handbooks and approved policy and procedures
Qualification
Required
Bachelor's degree or equivalent work experience
Supervisory, training, call auditing and call center experience
Able to prioritize work, multitask and work independently
Excellent verbal, written and people skills
Intermediate level experience in the Microsoft Office suite of tools
Benefits
Medical, dental (w/orthodontia), vision, Rx benefits, disability & life insurance
Optional benefits: health flex spending, dependent care assistance & pet insurance
Generous 401(k) plan with employer base contribution and match
Paid Vacation (10 days), Sick Leave (10 days), and Holidays (10 days)
Collaborative team environment
Work-life balance
Company
Northwest Administrators, Inc
Northwest Administrators is an accounting company providing audit, tax, and financial planning services.
Founded in 1958
501-1000 employees
H1B Sponsorship
Northwest Administrators, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Chris Parker
President and Chief Client Officer
Jennifer Macallister
Senior Human Resources Business Partner
Company data provided by crunchbase