Dark Horse Technologies, LLC · 20 hours ago
NMCI Assistant Contract Technical Representative
Norfolk, VA
Contract
Onsite
Senior Level
5+ years expDark Horse Technologies, LLC is seeking an NMCI Assistant Contract Technical Representative who will play a key role in managing IT initiatives for the Navy's workforce. The ideal candidate will lead efforts to resolve operational issues related to software, hardware, and NMCI/Flankspeed, while providing guidance and training regarding NMCI matters.
ConsultingSoftwareInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Order new NMCI seats as directed by the Government
Request changes to existing NMCI services as directed by the Government
Take corrective action to initiate the resolution of application outages within one hour of notification
Assist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required
Provide guidance and training regarding NMCI matters
Track NMCI expenses for services
Communicate NMCI guidance to the assigned Government organization
Address NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk
Track items such as computers, cell phones, and Wi-Fi devices issued to personnel
Other duties as assigned by Supervisor
Qualification
Required
United States Citizenship and Secret Personnel Security Clearance Required
Five (5) years' experience working with NMCI networks
Must have previous Navy Marine Corps Intranet (NMCI) help-desk experience
Experience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting Move/Add/Change (MAC) and account build out requests, help desk support, and customer service
Demonstrated strong facilitation and communication skills, both written and verbal, across all organizational functions and levels
Strong writer/editor
Excellent organizational and time management skills
Ability to work independently and as a team member; to successfully partner and work with others through influence
Ability to manage multiple projects simultaneously in a fast-paced and rapidly shifting environment
Familiar with a variety of field concepts, practices, and procedures in Information Technology
Ability to adapt and work with a variety of leaders from different backgrounds and experiences
Proficient in Microsoft applications such as Word, Excel, PowerPoint, MS Teams, and Outlook
Company
Dark Horse Technologies, LLC
Dark Horse Technologies, LLC is a woman-owned small business specializing in strategic consulting, software and systems engineering services to the Federal government and commercial technology markets.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Lisa Brown
President and CEO
Company data provided by crunchbase