Giesecke+Devrient · 15 hours ago
Desktop Support Technician
Bolingbrook, IL
Full-time
Onsite
Entry Level
$31/hr - $33/hr
1+ years expGiesecke+Devrient is an international technology group specializing in security technologies. The Desktop Support Technician is responsible for supporting local and remote office computing network operations, including the installation, troubleshooting, and support of personal computers, mobile devices, and printers while providing excellent customer service.
Cyber SecurityInformation TechnologyIdentity ManagementNetwork SecuritySecurity
Responsibilities
Install personal computers, mobile device, desk phones, and printers for new employees
Provide overall support for software and hardware needs
Troubleshoot issues related to personal computers, phones, and printers
Provide basic network troubleshooting and diagnosis
Provide excellent Help Desk customer service while responding to phone, email and walk-up requests from users
Use technical, analytical and communication skills to accurately identify user PC needs and provide solutions
Log help desk activities in the tracking system in a complete, accurate and timely manner
Identify critical user and system issues and escalate to the Help Desk Manager when needed
Conduct system user training for new programs, when necessary
Participate in special projects and other duties as assigned
Ensure all aspects of client devices are securely configured
Take rotations for “after-hours” on call support responsibilities as required to maintain 24X7 coverage for critical issues
Qualification
Required
At least 1 year of experience in similar Help Desk support role
High School diploma required
Excellent personal computer, mobile device, network, and printer troubleshooting technical skills
Excellent interpersonal, verbal and written communication skills with the ability to translate technical concepts into user-friendly easy to understand language
Proficiency in Windows 10 and 11 operating systems as well as MS Office
Strong written and verbal communication skills in English
Knowledge of networking concepts and the ability to troubleshoot network printing and wireless issues
Willingness to drive to other local offices, ex. Bolingbrook and Lisle, for help desk support as needed (mileage reimbursement provided)
Ability to work in a collaborative team environment
Preferred
Associate's or Bachelor's degree in related field preferred
Benefits
Medical (PPO and HDHP with HSA)
Dental
Vision
Paid time off
Paid holidays
401K w/ employer match
Short/long term disability
Life insurance
Healthcare and dependent care flexible spending
EAP
Commuter benefits
Education assistance
Pet insurance
Legal
And more
Company
Giesecke+Devrient
Giesecke+Devrient is a global technology group that provides physical and digital security technologies.
10001+ employees
H1B Sponsorship
Giesecke+Devrient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2022 (8)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$135.44M2022-11-23Debt Financing· $135.44M
Leadership Team
Andreas Morawietz
Global Head of eSIM & Solutions Portfolio
Steffen Frenck
Head of Sales Channels & Marketing
Recent News
BiometricUpdate.com
2026-01-11
2025-12-02
Fintechnews Middle East
2025-11-23
Company data provided by crunchbase