TikTok · 12 hours ago
Creator Support Specialist - Trust and Safety, Customer Support
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$46K/yr - $64K/yrTikTok is the leading destination for short-form mobile video, and they are seeking a Creator Support Specialist for their Creator Safety & Support Team. This role involves delivering fast, accurate, and compassionate support to creators while managing multiple systems and workflows to enhance creator experiences.
Social MediaVideoMedia and EntertainmentMarketingContent CreatorsContent Discovery
Responsibilities
Deliver fast, accurate, and compassionate support to creators via chat, email, ticket queues, and in-app messages
Navigate multiple dashboards, tools, workflows, and SOPs simultaneously
Stay up-to-date on policy and product changes to provide real-time accurate guidance
Collaborate with internal partners to escalate issues, create solutions, and improve creator experiences
Contribute to ongoing projects that strengthen safety, efficiency, and community trust
Qualification
Required
Proven experience in customer support or user-facing service role
Experience with CRM or CS software (Salesforce, Zendesk, Avaya, Intercom)
Strong multitasking ability and comfort working across multiple systems/tools
Excellent written communication skills in English
Experience delivering exceptional service through email or chat
Communication and problem solving skills, with great ability to multi-task, prioritize and manage time efficiently
Preferred
Familiarity with internet culture, creator behavior, and social trends
Experience supporting users in a digital or creator-focused environment
Benefits
Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
Founded in 2003
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
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