Brother USA · 14 hours ago
Engineer, Field Solutions
Denver, CO
Full-time
Onsite
Mid, Senior Level
$95K/yr - $118K/yr
5+ years expBrother USA is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. The Field Solutions Engineer provides technical support to sales teams, channel partners, and end-user customers by assisting with solution design, technical evaluations, and deployment of mobile thermal printing solutions.
Customer ServiceElectronicsPrinting
Responsibilities
Perform technical evaluations during on-site and remote customer engagements to support the development and deployment of Brother solutions, services, and hardware
Support product demonstrations, proof-of-concept configurations, and customer testing activities
Assist with solution configuration, integration, setup, and troubleshooting for hardware, software, and networked environments
Analyze, diagnose, and help resolve network, application, and solution-related issues to support customer satisfaction
Provide technical assistance throughout pre-sales and post-sales activities, including implementation guidance and issue escalation support
Maintain working knowledge of evolving technologies to meet customer and market demands
Partner with sales teams to support consultative selling efforts through technical expertise and solution alignment
Participate in joint sales calls and customer meetings (on-site and virtual) with sales representatives and channel partners
Support national and strategic accounts by traveling with sales representatives as needed
Collaborate with internal stakeholders to support solution-based selling across Brother’s portfolio
Consult with copier dealers, VARs, and other channel partners to support sales growth and solution adoption within end-user accounts
Assist with responding to RFPs, RFIs, and customer technical inquiries in collaboration with internal teams
Assist with testing and evaluation of new hardware, software, and networking solutions in coordination with Marketing and Product teams
Stay informed on industry trends, competitor technologies, and evolving customer use cases within key verticals
Gather and communicate customer feedback and field insights to support the Product Life Cycle development process
Provide technical training and support to the B2B sales force on new applications, solutions, and product capabilities
Help develop and maintain technical documentation, presentations, and solution reference materials
Support trade shows, product previews, conferences, and field marketing events
Serve as a technical resource to answer product, solution, and networking-related questions during events
Assist with setup, demonstrations, and troubleshooting in event environments
Qualification
Required
Bachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or related technical field
Minimum 5 years a combination of experience in the following areas: Experience providing technical customer support for mechanical, electrical, hardware, software, and networked solutions
Experience selling, configuring, and supporting office equipment and related solutions across a variety of networking environments
Experience performing technical research and assisting with evaluations of new products, including documenting findings and contributing recommendations
Experience supporting technical solutions for networking, software, and hardware in customer-facing environments
Experience working directly with sales teams, channel partners, and end-user customers, both on-site and remotely, to evaluate requirements and recommend appropriate solutions
Ability to analyze technical issues and support resolution efforts that align with customer needs and business objectives
Strong knowledge in management of assigned resources, with the ability to prioritize accounts and call on those with highest potential
Ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams
Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services
Communication skills (verbal/written), with the ability to troubleshoot technical information with customers and internal staff
Strong knowledge of application engineering concepts and best practices required
Ability to collaborate cross-functionally and at all levels of the organization
Preferred
Knowledge of Printer & Scanner networking and the 'Computer Peripheral' area (Networked/Color/Mono Printer, FAX and MFC's)
Customer Relationship Software (Salesforce or similar)
Thermal Printing
Knowledge of Linux, Windows, Android, Apple
Knowledge of Brother and competitive Printer/Fax/MFC product 'Solutions & Networking' for Fortune 1,000–2,000 End-users
Knowledge of Office Automation products, such as, Digital Copiers and various Network Applications & Solutions
Knowledge of writing technical documents such as articles, Product Procedures, And Technical Data Sheets Intermediate
Mobile Connectivity and Printing
Benefits
Health, vision, and dental insurance—all effective from day one of employment
401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately
Educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs
Company
Brother USA
Brother is a premier provider of home, home office, and business products, industrial solutions that revolutionize the way live and work.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Amerman
Director, IT Business Partner (Enterprise Operations)
Fil Wojcik
Manager, HR Business Partner
Recent News
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