Entech · 13 hours ago
Desktop Support Specialist
Scottsdale, AZ
Full-time
Onsite
Mid Level
$70K/yr - $75K/yrEntech is a company that drives digital growth by aligning business goals with tailored strategies and technologies. They are seeking a Desktop Support Specialist to provide hands-on support during a large-scale Windows 10 to Windows 11 upgrade, assisting employees and ensuring smooth operations throughout the process.
Information Technology & Services
Hiring Manager
Rashi Arora
Responsibilities
Support a large-scale Windows 10 to Windows 11 upgrade
Assist with pre-provisioning and rollout of new machines
Identify and escalate issues with images, builds, or deployments
Provide hands-on support to employees during a non-optional OS upgrade, requiring strong customer service and empathy
Supporting all employees in the Arizona office (not a single team)
Covers multiple deployment waves until completion
Qualification
Required
Support a large-scale Windows 10 to Windows 11 upgrade
Assist with pre-provisioning and rollout of new machines
Identify and escalate issues with images, builds, or deployments
Provide hands-on support to employees during a non-optional OS upgrade, requiring strong customer service and empathy
Supporting all employees in the Arizona office (not a single team)
Covers multiple deployment waves until completion
Ability to: Support pre-provisioning
Roll out new machines
Recognize when something is “off” with an image/build and flag it
More experienced than standard desktop support
Strong customer service and empathy
Comfortable working with users who may be stressed or resistant since the upgrade is mandatory
Preferred
Prior experience with Windows 10 to 11 upgrades strongly preferred
Familiarity with large-scale OS upgrades
Experience with Intune
Benefits
Health
Dental
Vision
401(k)
15 days of Paid Time Off (PTO)
Company
Entech
We’re living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase