Center for Disability Rights · 1 day ago
Bilingual Customer Service Representative - Part Time
Rochester, NY
Full-time, Part-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expThe Center for Disability Rights is a Disability-led organization that advocates for the rights and services of people with disabilities. They are seeking a part-time Bilingual Customer Service Representative to provide administrative and technical support to various departments, ensuring high customer satisfaction and efficient response to inquiries.
Non Profit
No H1B
Responsibilities
Answer incoming telephone calls, screen calls, and write electronic tickets to appropriate staff members
Utilize Web-Office software to access Pooled Trust member accounts, advise when a Pooled Trust email or fax is received
Address all assigned tickets within the expected timeframe required
Process voicemails for the Pooled Trust by using ILS and calling the consumers back
Assist Supervisor in addressing all abandoned calls to the Pooled Trust
May perform other duties as assigned
Qualification
Required
High School Diploma or General Education Degree (GED)
One (01) year customer service and call center experience required
Bilingual (English & Spanish)
Proficient written and oral language skills
Ability to maintain confidentiality as per the nature of work
Ability to manage multiple projects simultaneously
Ability to work independently with minimum supervision
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Center for Disability Rights
Center For Disability Rights advocates for full integration, independence and civil rights of people with disabilities.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Rochester Business Journal
2024-12-05
Company data provided by crunchbase