qode.world · 14 hours ago
Service Desk Analyst (Entry Level) - Dade City 1pm-10pm On Site
Florida, Florida, United States
Full-time
Onsite
Entry Level
$18.75/hr - $18.75/hr
2+ years expqode.world is seeking an Entry Level Service Desk Analyst to provide technical support and manage IT devices for agency personnel. The role involves device management, service desk support, vendor coordination, and inventory management.
Artificial Intelligence (AI)Human ResourcesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Device Management: Install, configure, and maintain computers, tablets, smartphones, scanners, copiers, and printers. Remove outdated or non-functional devices as directed by the agency. Document all maintenance, installation, and removal activities in the designated agency tracking system
Service Desk and Technical Support: Provide technical support to agency personnel via the service desk telephone line and/or remote assistance tools. Answer and resolve incoming service desk tickets in a timely manner. Escalate unresolved or complex issues to higher-level support or management as needed
Vendor and Warranty Management: Contact and follow up with outside vendors to coordinate repairs for agency equipment covered under warranty
Inventory and Records Management: Maintain up-to-date and accurate records of all IT inventory, including serial numbers, user assignments, and location. Document all repair and maintenance work performed on agency equipment
Preventive Maintenance: Conduct preventive maintenance inspections on agency technology equipment to identify and resolve potential issues before they cause service interruptions
Monitoring: Monitor network and server activity by observing agency monitoring systems
Qualification
Required
Some technical certificates CompTIA A+ or AA computer science degree
Some level of IT Certifications and/or degree or pursuing a computer science degree
Held steady job [2 years] in the past either former military or service industry or security
A passion to break into the computer science to gain entry level work experience
Must be able to commute daily and be in the area
Work Authorization: USC or GC ONLY no other Visa's will be accepted
Company
qode.world
SaaS, AI Agent in Recruitment, HR Tech
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase