Penn Medicine, University of Pennsylvania Health System · 6 hours ago
MRI Customer Service Tech Assistant - part time, weekends
Lancaster, PA
Part-time
Onsite
Entry Level
1+ years expPenn Medicine is dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. The MRI Customer Service Tech Assistant will assist in patient care and safety, support technologists during MRI exams, and manage clerical tasks to ensure smooth operations.
BiotechnologyEducationHealthcareHealth CareMedicalTraining
Responsibilities
Documents accurately and timely, according to department standards
Verify patient information upon arrival for scheduled appointments
Prepare patient for MRI exam; initial MRI safety screening, brief patient history for technologist, properly change for exam
Assist technologist prepare MRI room for exam
Assist technologist with patient positioning
Reports promptly unusual situations, reactions, effects or conditions related to patient care to the responsible person(s)
Provides basic comfort, support and safety needs of patients
Demonstrates positive interpersonal skills when dealing with patients, family members and staff
Functions as a patient advocate by resolving patient/family concerns through appropriate actions
Demonstrate proper responses to emergencies
Completes cleaning tasks utilizing OSHA standards
Practices standard precautions while handling contaminated items
Maintains unit order and efficiency
Maintains appearance of patient care areas and public areas
Maintains safe work environment
Stocks supplies to meet the needs of the department
Demonstrates an awareness of cost containment practices
Distributes supplies to appropriate areas according to department standards
Demonstrates computer skills necessary to perform department specific responsibilities
Answer telephones; which includes providing information, routing calls and/or taking messages
Schedule patients without appointments for various procedures
Performs basic clerical functions such as filing, sorting, and data entry
Greet, guide and direct incoming customers
Completes documentation for compliance and regulatory needs and/or release of orders
Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operation of the Company (as applicable)
Completes Level II MRI safety training annually
Rotate through weekend and holiday call schedules
Coordinate and schedule cardiac exams
Coordinate and schedule patients with implanted cardiac devices
Qualification
Required
HS Diploma or GED
Preferred
1 year of medical office or medical related environment that has provided exposure to medical procedure dialogue and terminology
CPR certification within 30 days of hire
Benefits
One of the finest prepaid tuition assistance programs in the region
Company
Penn Medicine, University of Pennsylvania Health System
Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$70.9MKey Investors
BIRD FoundationWarren Alpert FoundationNational Cancer Institute
2025-01-22Grant
2023-01-03Grant· $9.7M
2022-08-18Grant· $5.7M
Leadership Team
Kevin Mahoney
Chief Executive Officer of University of Pennsylvania Health System
John Donohue
Vice President, Enterprise Services
Recent News
The Philadelphia Inquirer
2026-01-03
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